What is putting my passengers off?

Asobo should provide more details of what went wrong so that I can fix it next time.

I average around 80-90.
Maybe, because I used seatbelt indicators? Another reason is that I use VS at softer levels.

I set the seat belt sign to auto on the Boeing 737. But on the ES30 will have to check where that is. Will give it a try.

Also I don’t use VS, only FLC. One thing I have now noticed particularly on ES30 passenger missions is that when the attendant asks for permission to serve meals, that interaction does not complete because pressing the joystick or keyboard button does not work. This issue does not happen on the Boeing 737 missions.

May be that is causing some kind of score deduction.

Hey, yes, in-flight service heavily affects passenger satisfaction level. In the Boeing 737 missions they work, resulting:

Agree with topic author. More transparency would be much appreciated. In my experience it is really VS that matters a lot as well as bank angles and a smooth landing. That should get you to >80%. Unfortunately with ATC giving really Bad descend instructions it is not always possible to have a smooth descend. BTW I have a feeling that passengers also don’t like speed breaks.

And the announcements to the passengers. Seat belts on and off toc and tod or turbulence.
Not on time, rough landings