I recently decided to do a “clean install” of MSFS to eliminate some corrupted or absent scenery. (Of particular concern was NYC – few buildings south of the Empire State, certainly no Freedom Tower, and most bridges missing.) I was following the Zendesk instructions, but they offered me another option: “Reset.” According to Zendesk, you can try this if the Repair function did not solve your problem; it says, “This app will be reinstalled and revert to its default settings.”
So I did it. As far as I could tell, MSFS disappeared from my PC. No icon, and no files where it had been. Then I typed MSFS in the Start Menu, and got a pop-up from “MS Store Package Dependency Installer,” asking permission to proceed. I clicked Yes. Then it did what I thought was a total reinstall of 153 gigs (about 6 hours).
But guess what! On reopening the sim, the corrupted scenery remained corrupted. Also, my controls were as I had left them, not defaults.
QUESTIONS: What’s the difference between a “reset” and a “clean install”?
If a reset results in reinstallation, how can it fail to replace the corrupted scenery?
Can I get my scenery back to the default if I now do a “clean install”? Please?
(This is driving me nuts!)