Keep us up to date!
So waited over a week and still have not got the aircraft, not appearing on the content manager. Almost two weeks now, so whatās the point in pre-ordering if we do not get any benefits XD - I should have brought it once it was out XD
Anyway, 6 weeks to go and I will get CL4125 then in 2024 (Hopefully)
Wow ā¦I just pre ordered 2024 in Steam ā¦and within minutes the CL-415 is in my content manager to download! ā¦so no waiting here!
Did you fill out the Support Request?
https://forums.flightsimulator.com/t/missing-de-havilland-canada-cl-415-after-preordering-msfs2024/657006/2
I pre-ordered the Aviator Edition on Steam the day it went live (26th September). I also have the Premium Deluxe Edition of MSFS 2020 installed via Steam.
I actually didnāt know anything about the CL-415 being a bonus until today as there is no mention of it on the Steam store page, as far as I can see.
Needless to say, upon checking, there is no CL-415 in my Content Manager, 4 business days after purchase. I tried restarting my PC and signing out and back into my Xbox account within the simulator, to no avail.
Iāve submitted a ticket as instructed, but Iām confused as to how this was supposed to work anyway.
As far as Iām aware, Steam has no āknowledgeā of what my Xbox Gamertag is. I merely signed in to my Xbox account when I first installed the sim.
So how is Microsoft supposed to know I pre-ordered MSFS 2024 through Steam? Other people who purchased through Steam appear to be receiving their aircraft, so there must be some link somewhere, but I just canāt wrap my head around it.
Did you follow the instructions in the link above your post?
The answers to the questions you ask are in the description there.
Yes, as stated in my post I have opened a ticket already.
But that doesnāt answer my question as to how my Steam pre-order of MSFS 2024 is supposed to be ācommunicatedā to my Xbox account to unlock the pre-order bonus in the Steam version of MSFS 2020.
Steam has no option of linking the two accounts, as far as Iām aware. I obviously canāt sign into my Xbox account in MSFS 2024 yet, so how is that link supposed to be established? Iām just trying to determine how itās supposed to work, as I want to be sure Iām not doing anything wrong on my end.
I mean, today was the first time I launched MSFS 2020 since pre-ordering MSFS 2024. Could that have had an effect on anything? Is that how the ālinkā is made, perhaps, and my two business day timer actually started today?
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If you included a copy of your Steam purchase in the request, they will be able to have it show up in your Steam version of FS2020.
You probably wonāt get any notice, you will just have to check your Content Manager
Yeah I ordered MSFS 2024, Aviators eddition, in Steam 6 days ago and still do not have the CL-415 in the content manager. And this after submitting two ZenDesk tickets with my receipt attached. I remain frustrated
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Recieved the aircraft today in my content manger. Took 5 daysā¦
Thanks!
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De Havilland Canada CL-415 not showing up in the Content Manager after over a week I pre ordered MSFS 2024.
Opened I a support ticket now. Hopefully this will work. Bought the premium deluxe version via Steam at the 26th of September. 
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DId you follow the instructions on what to include with your support request?
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Yes sir! 
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It can take a few days, but it should arrive.
As you noted, keep checking your Content Manager as you may not get any other notice.
Keep in touch!
Yeah! I finally received it today in the content manager.
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I pre-ordered MSFS 2024 on October 2nd.
As of October 5th, I still havenāt seen the CL-415 anywhere. It doesnāt appear in the Content Manager or anywhere else.
Did you fill out the Support Request?
https://forums.flightsimulator.com/t/missing-de-havilland-canada-cl-415-after-preordering-msfs2024/657006/2
Ordered the limited edition Aviator of MSFS2024 through Aerosoft over a week ago and still donāt have the CL-415 in MSFS2020.
Ordered Monday via Steam, submitted a ticket Wednesday, and received a reply Thursday saying it could take up to 5 additional days.
And then this morning, when I see MSFS Zendesk asking how my service was since they marked the item as āresolved,ā so I go check my content manager, assuming theyāve fixed it, but no.
No plane! Not resolved! Fix the issue and then Iāll tell you how I feel.
It is confusing at times.
Resolved is an indication of the status of the support request form, not the issue.
What Zendesk does, is handle the request and forward the info to the proper department.
Once that is done, as far as Zendesk is concerned, the ticket is resolved because the request has been forwarded.
Zendesk does not correct the issue itself.