Why am I stuck on 32 Hours and nothing ever updates?

Still not updating my flights or log book.
It took Zendesk 30 days to acknowledge my report to say they are working on it, as of yesterday - nothing.
Today I have tried to load the Sim. I am now stuck at the mandatory update page. I click OK and it opens the MS Store where nothing happens. Stuck in a loop.
Why can’t they get the basics sorted out?