Why cannot enter on Xbox Live?

I have a big problem. When trying to update it works normally dowloading the first part in the Store then launch the sim but I receive a message telling that cannot connect with Xbox live and impossible to continue.
If I open Xbox app I can sign in without problems, same in the Store, but inside the sim is impossible.
This happen to me after more than one year playing without big troubles and I don’t know what to do because I try all possible solutions I know.
Very appreciated if somedy can help me
Thank you

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