So they’re using the testers are using the same servers as us, and they have people situated around the world using different hardware?
Seems very plausible they would be, and smart.
It’s just really interesting you showed them how to replicate the problem and they couldn’t. I’m just afraid of the black hole our complainints might be going into and why it’s so hard for them to replicate step by step by instructions.
I know it’s a super hard problem, so I’m just trying to understand what’s going on.