Why does the rudder have a mind of its own?

I’ve had this problem with the Hotas 1 but on the Y axis. Been wanting to pop it open for awhile now but haven’t gotten to it yet. This guy has though: Microsoft Hotas 1 Flight Stick - Jitter FIX - YouTube

I also opened a case with Thustmaster and they are supposed to send me a replacement when they are back in stock. But I’m not holding my breath…