the problem is very simple:
microsoft has produced a flight simulator that unfortunately has many BUGs. so much that I myself, I do not believe that can be eliminated in a short time.
we bought and used this flight simulator.
as end users we saw this bug and talked about it in this forum.
Unfortunately in this forum, there are people who think that are microsoft s lawyer and react in such a way that microsoft has no should to this problem, and with offensive words, call the critics «Troller» or «xplaner», and ask whether the critics reported the problem to microsoft and filled out the ticket!
We are not test people and have no obligation to improve a purchased software.
we are end users and want a software with a minimum of functionality.
we are flight people and not trollers or xplanners.
Most of us love Microsof Flight Simulator and are the people that have worked with MSFS for decades and have wonderful memories of it.
And now, with a PATCH that made the worst, worse, the least expectation from Microsoft and Asobo is an official apology.
we want to hear words from Microsoft people not from microsoft’s self-referencing lawyers.
this silence that microsoft has is much worse than 130 euros that I paid for this terrible software.
now I have to wait for the comment from the self-referencing lawyers of microsoft with offensive words.
You said it yourself, unfortunately, there are many, many users who will shame and blame Microsoft and Asobo for the bugs. It causes to much stress and they won’t focus on developing.
I do agree with some points on your statement though.
I think there’s two ends of the spectrum, depending on what your expectations and where your stance are.
If you have a consumerism mindset, you would expect a $120 product to be flawless from launch so that you can get all your money’s worth from the get go. And you’re used to getting everything perfect for your money all the time. Then I believe the disappointment would be a valid argument.
Then there’s other end of the spectrum where you have a more community mindset where you invest with your $120 for a base simulator with the hope and potential of using it for long term. Then having bugs wouldn’t be such a surprise or that it’s that big of a deal. These people with this mindset tend to think that they’re paying so that they can join the MSFS flight sim, and willing to contribute and being involved with both enjoying the simulator while also giving feedbacks, reporting issues as well as ideas on how to make the game improved further, all coming from that initial investment. The more time these , the more potential that the sim will get ongoing support,
I think both of these views are valid, but most cases, the consumers tend to be more vocal about it than the community. Mainly because the community has a bit more understanding on how development works and that whenever there’s issues, they tend to have a mindset of okay, let’s report the issue, let’s investigate it further so they can give as much information as they can for the developers to have better understanding on the scenarios and cases. But consumer mindset has a bit more simplified needs “this doesn’t work, fix it. period.”
There’s no right or wrong here, to be honest… They could say they apologise for screwing up the patch. But does an apology help anyone other than giving the consumer a sense of empowerment or ‘compensation’ for not getting their money’s worth? Or is it better to have them focused on getting these issues fixed?
I think being Microsoft and all, I would think they open up “Insider” program for MSFS. Let us in the community side join in to the insider programme so we can get the latest preview of the patches. If there are issues, we would report them and help the devs with ironing out the few kinks before the general consumer gets the patch.
Thanks for taking the time to post clear feedback on your own point of view.
While the forums are visited by both MS and Asobo the official venue for providing feedback that will get recorded is Zendesk. There is the possibility that the feedback above will get seen here but Zendesk is the only guaranteed option.
As this is a community forum it serves little use to the community to keep this thread open. Direct feedback on matters like this should probably be handled through Zendesk.