My FS2020 would not load today and the cause was the Xbox app, after trying the game for 2 weeks and finding it worked well with my system I purchased the deluxe version in the game and continued to play (this cost me £70) and was told I owned the game. My subscription ended on the 2/9/20 and the game failed to load till I have re subscribed to Xbox app for PC. This seems wrong to be told I own a game but have to pay each month to play it I need to raise this with Microsoft has anyone else had the same issues.
Correct… you don’t need a pais Xbox subscription to use MSFS if you bought it on the MS Store. The issue is certainly related to having previously used MSFS Standard via your Xbox subscription.
You definitely need to contact support. Here’s a link with several options.
I could also be that when you installed the base package you installed the standard game pass version. That may need to be uninstalled and then check your purchases in the microsoft store or xbox app? It probably shows or is linked to the standard game pass version.
This is not an isolated incident. I, too, am unable to get the game to play from the Xbox app. I purchased the Deluxe edition which has working fine since download on August 18th. I was out of town for the past five days and upon returning found that the game will no longer load or play. I click play and it takes me to the Microsoft Store instead of starting the game, yet the app say “you own this.” Don’t get it, and truthfully, i am ■■■■■■.