Hi there,
Hester40MT suggested posting in Tech Support, and based on this, I agree. The "Interests"categories are for general discussion like, “how do you like this __” and “this is my review of __”, etc. The Community Support category is for people looking for help from the community, and it is where we always ask people to go before creating bug reports. The Tech Support category is for all kinds of technical issues, including yours.
Best of luck. I hope someone can help with your issue!