"Your game needs an update"

User Support Hub Install, Performance & Graphics
1

:wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

Yes

Brief description of the issue:

Noticed an update in the microsoft store. It failed to download (see screenshot 1), does not respond to the retry button and cannot be removed.
When trying to open the game, I get a notification for an update but the download fails (see screenshot 2).
On subsequent game openings I get either the same message (with download frozen at the same point, a CTD, or a different error message (see screenshot 3)

Provide Screenshot(s)/video(s) of the issue encountered:

Screenshot 2024-02-02 124515
Screenshot 2024-02-02 1245151180Ă—280 37.4 KB

Screenshot 2024-02-02 125412
Screenshot 2024-02-02 130857

Detailed steps to reproduce the issue encountered:

explained above

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

NVIDIA GeForce RTX 3080 with up to date driver

PC specs and/or peripheral set up if relevant:

Windows 11
Intel core i9-10900k CPU@3.7GHz

Build Version # when you first started experiencing this issue:

Whatever version was current on 27 January 2024 (last successful use of the sim).

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

4

Do you have the same issue if you follow the OP’s steps to reproduce it?

No

Provide extra information to complete the original description of the issue:

Disk space issue?

If relevant, provide additional screenshots/video:

5

No, plenty of disk space, but thanks for the suggestion.

Hoping there is someone out there who has experienced this and found a solution (that does not involve removing and re-downloading the whole sim)!

6

Update: I have opened a ticket with zendesk.

Just curious, did anyone else see that MSFS update in the Microsoft Store – first screenshot above – and if so, did it update for you without issue?

It was the first time I can recall an update specifically for the sim (as opposed to gamebar, gaming services, xbox, openXR, etc.) appearing in the store.

7

I never had that issue. I always start MSFS through the icon (or addon linker that at the end is the same) and if an update is available it automatically starts the download. Do you have the same issue if you start normally the sim from the icon ?

8

Yes. Starting it from the icon is my usual proceedure… and this now results in the error.

9

Ok. Have a look at that post if it can help:

10

Tried it. The repair gave me a check mark, but upon loading the sim same problem. Still can’t finish the update in the store either.

11

:slightly_frowning_face:. Let’s try something else: if you have an antivirus, temporally disable it.

12

That worked!!!

Thank you.

The update at the outset finished. The game is now on installation manager, but that update seems to be progressing normally. As soon as the game is up and running I’ll mark it solved.

Thanks again.

First time I’ve ever had to disable the antivirus for any issue with the game. I wouldn’t have thought of it :upside_down_face:

1 Like
13

The game is up and running and I see the update also cleared from the store.

1 Like
14

Glad to hear and happy flights !

1 Like
15

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