more bad seems, that users are not able to read the email they got after creating a ticket. Within this email is explained what “Solved” means. Its now also so often mentioned within the forum.
Is this a new issue you reported, because I see 22hours ago a post from you, that you are able to play 
About “xbox game license” issues, exists also some topics. You can may be mentioned what you have tried ( re-login, just all that stuff ), which kind of mods you have installed ( e.g. google-maps-replacment ), etc…
Where I agree: it seems there is a huge ping-pong in “who is responsible”. In special the default sentence: " create a new ticket … so they can release a new fix patch …game issue" caused already in a different topic confusion. In special the license issues can often fixed from user itself by simple relogin, etc. and have nothing to do with a necessary “fix patch … game issue”.