Many are submitting reports to ZenDesk, but without any idea of who else is reporting similar issues, or without any real reference to whatt others are seeing and reporting.
I would suggest the creation of
https://zendesk.flightsimulator.com << Fictitious link
Probably a Public “read only” site, where every MSFS Zendesk report is presented by its ticket number, and updated by Zendesk with the responses to that ticket.
Such data must already be available & being used by Zendesk, so what I am suggesting is that that data “automatically” populates an Information web site, so there is better awareness by the MS Community (the customers who are submitting these ZenDesk Bug reports), as to what really the community, as a whole, is reporting. and what the responses are.
One BIG advantage, is that if someone is submitting a new ZenDesk report, they can, if appropriate, reference a former ticket number, if appropriate.
They can also track the response to their “ticket”, and any updates etc, without Zendesk having to do anything more that inform them of their ticket number, (that also might be automated when the ticket is submitted)
Just a “Suggestion” – unfortunately I can imagine many reasons why MS/ASOBO may not want this information made public, or want to take on the time & expense or creating such a system, but the visibility that it would allow, might benefit all .
The above idea may many Pros and Cons, but maybe at the end of the day, the Pros will greatly outweigh the Cons, and it might become a reality.