I suspect this might be a generational thing – if I’m looking to buy something, I do a fair amount of research, so I’m not often disappointed. I don’t offer refunds via my online store, as this was something I learnt from my old boss – keep the customer happy, and if they have a problem, come up with a solution. A refund is not a solution!
However there are reasons why I’ve given refunds before, the most common is either because of an incompatibility issue, or sometimes my customers forget they already own something and repurchase…
I’m aware that the MSFS addon market is lacking a good, reliable source of reviews, but that’s a need which will be fulfilled, I hope.
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