They are aware. There has been a thread here on this forum where a CM has responded to inquiries about a fair and equitable refund policy. I’m struggling to find the thread where the CM made the statement, but if I can find it I will post the link here.
During a Live Q&A session, I personally asked on the Twitch chat about a fair and equitable refund policy for the Marketplace. Jayne asked Jörg about it on the stream and he said they would discuss it offline.
They are aware, however, I cannot imagine that they are in a position to make the decisions about these sorts of Legal and Business department issues and have to defer to those that are.
It would be nice, however, to know what became of these discussions, if anything.
Stream referencing my question: