also tried the re-login hint and installed the xbox app ?
( example: Ucrtbase.dll // need help / work offline but not online - #11 by mamiegrosbisous … funny… in the solution of that topic I wrote same as here in topic, the age is coming 
)
I hope that helps… otherwise we are possible more by cases where we have accounting issue or cloud-settings under suspection ( but no solution ).
EDIT: and question: is the error message in case “re plug ethernet” the same …000409 ?