Moderator Edit:
In the interests of keeping the peace and providing useful information to the User Community, MSFS Forum Staff have allowed this post to remain even though it technically violates the “No Technical Support or Voice of the Customer Feedback” SOP that exists throughout the Official Forums. This will be the first and last time this is allowed for WinWing.
Please do not question this post or update by replying in the forum. Contact WINWING directly for any concerns regarding current or future orders, or general feedback using their support channels.
US Customers: WINCTRL
All other regions will presumably be redirected correctly upon entering this site: https://winwingsim.com via geolocation of browser and IP address.
Again - DO NOT REPLY to this post - use the above links to inquire about orders and/or feedback that you wish the manufacturer to receive.
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Dear Community,
We sincerely apologize for the recent disruption and the frustration it has caused regarding your delayed orders. We have carefully reviewed your feedback and would like to provide a clear and transparent explanation of the situation.
At present, the delays are primarily affecting orders that include our new arrivals, specifically the URSA MINOR 32 Throttle Metal, 32 PAC Metal, 32 ECAM, 3M PDC, and 3N PDC.
Unfortunately, we have been impacted by a combination of factors, including regional labor strikes, stricter customs inspections, holiday-related manpower shortages, and website issues that are currently being addressed. As a result, some orders could not be shipped according to the original schedule, leading to confusion and an unsatisfactory experience. We sincerely regret this.
Please rest assured that this is a temporary situation. We have already contacted affected customers via email with an Order Update and Exclusive Compensation Program. If your order includes any of the items mentioned above, please check your inbox for details.
This situation was never our intention. For order cancellations or refunds, our customer support team will assist you directly and process your request as quickly as possible. Please contact them with your order number. If you place a new order in the future, mentioning this delayed order will allow us to prioritize your shipment.
Our team is working diligently to resolve these issues and deliver your products as quickly as possible. We truly appreciate your understanding, patience, and continued support during this time.