The rest of the story in case it may help you.
So, first step, I went here…
Nothing abut my problem….
Found an older Zendesk article here …
https://flightsimulator.zendesk.com/hc/en-us/articles/360015955380-Stuck-on-Press-a-key-to-continue-
I even went through that process including un-installing, downloading and completely re-installing the entire Fight Simulator 2020 (Premier Edition), not once … but, 5 times! None of which solved the problem. Why? It’s simple …the Microsoft Store version for download is the same 1.9.3.0 version I have already installed! It would never occur to them to have the previous version online through a link for people to download, so they can retroactively solve problems by re-installing previous versions.
So, next …
I call Microsoft 1-800 support number. I spent four hours on the phone with somebody with English as a second language, who kept asking me information that was irrelevant to the problem. To add insult to injury during that same four hours … twice the first line support person went to transfer me to a technical support specialist. While I was on hold as they were doing that, twice the line dropped and I had to start the whole process all over again, kofta course with a different person!
Finally, they put an Xbox support person on the line telling me that it’s Xbox group that supports Microsoft Flight Simulator 2020. I don’t even have an Xbox! That technician said he would try to help me with my PC problem. He then logged on remotely to my PC and went through a whole troubleshooting process to figure out what I already knew. His conclusion was that there’s a problem with the update! He then assigned me a trouble ticket number and said he would forward the problem to the developer, and he thought we would get an answer in a few days. He added that he has seen several customers with the exact same problem with this recent 1.9.3.0 update.
Of course I’ve heard nothing back from anybody which is not surprising. To be honest I’m tired of being a beta test site for Microsoft and I just want my money back.
Anyway, somewhere there’s a person who knows what others need to do to get this update to load past that "Touch Any Key to Continue” phrase. Where are you?
BTW, I sent this to Zendesk support but never received a reply from them either. What a shock! 