Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.
3 tags are required - add them in the tag section next to the title above:
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One for platform (ms-store, steam, xbox, playstation, or xcloud)
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One for aircraft if related (start typing in your aircraft name in the tag section and pick correct option)
Feel free to delete this quote section after adding your appropriate tags.
ISSUE DESCRIPTION
Description of the issue:
I purchased the game on Steam about two weeks ago. However, every time I tried to log in, it stuck at 0% forever. Initially, it says 0% loading language. After the SU4 update a few days ago, it now says 0%- Waiting for Authentication.
I have been trying for two weeks, and there is no progress. I tried all methods I could find online, including but not limited to: logging in/out of the MS store and Xbox account on my PC, resetting the MS store, resetting the game service, disconnecting the internet and reconnecting, updating Windows, updating drivers, reinstalling the game service, etc.
For the first time, it prompted me to link with my Xbox, and I confirmed it. I also got the email from MS indicating I have connected MSFS2024 to my account, but then it got stuck. After that, every time I tried to start the game, no more Xbox auth pop-up, but they were still stuck.
I am in the USA, on the West Coast, in Los Angeles. Not sure if the issue is region-related.
My Windows region is in the USA, and my Microsoft account is also set in the USA.
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
Every time.
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
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Just start the game in Steam
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Click “Connect to Xbox Network”
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Then it got stuck waiting for authentication forever.
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using:
[PC Only] Are you using Developer Mode or have you made any changes to it?
Vanilla version downloaded from Steam.
[PC, MSFS 2020 Only] Are you using DX11 or DX12?
Not sure, I never successfully get into the game.
[PC Only] What GPU (Graphics Card) do you use?
RTX 4080
[PC Only] What other relevant PC specs can you share?
I am on AMD Ryzen 9 7900X, 2x32GB 6000MTs DRAM.
