737-800 is not working dead cockpit

User Support Hub Aircraft & Systems
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1

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Are you using Developer Mode or made changes in it?

no

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

yes

Which aircraft are you reporting an issue about? (Please also add the proper tag for it)

737-800

Which aircraft version are you experiencing this issue on? (You can find this listed in the Content Manager under the Aircraft Name)

Brief description of the issue:

the 737-800 is not working fine when I enter to the cockpit everything is dark and I cannot do anything with the aircraft also it says that I am missing additional content I need help please , I already install several times the aircraft but is not working.
What I see is that it says that the total size of the plane is 8GB but when I start the download it says only 2.5 , so something is happening there .

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Detailed steps to reproduce the issue encountered:

PC specs and/or peripheral set up if relevant:

Build Version # when you first started experiencing this issue:

it was 3 hours ago.

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Do you have the same issue if you follow the OP’s steps to reproduce it?

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2

Hi @TuPapiIdeal5966 ,

We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

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If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

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3

Assuming this is the PMDG aircraft, I suggest asking our support at support.pmdg.com. Probably an easy fix.

Mathijs Kok
PMDG

4

Thank you for that I already contacted them , but they just ask me a couple of questions but at the moment I dont have any answer of them , today I reinstall the game but when I entered it was the same , so I reinstall the msfs add-on Support and it worked but , when I closed the game and open it again , it was the same error , and I also bought the atr 72 in the past and I had the same problem , so that means that the problem is with msfs because with the ATR 72 they just gave me a refund

5

I’m going through the same issue.
This is my first time using the 737 after Sim Update 15 on Xbox. I didn’t experience it before that. I’m currently reinstalling the MSFS add-on support to see if that fixes it.

Update: No reinstalling the support add-on didn’t work.

6

Im having the same issue again , it was fix a few months ago but as TJTurner said is not working since this update, we need helppp

7

The last update is some time ago, But if you run into any issue like this, contact our support and we’ll try to sort that out for you. support.pmdg.com

Mathijs Kok
PMDG