747-8 freezes when I try to enter star in the fmc

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Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

Si

Which aircraft are you reporting an issue about? (Please also add the proper tag for it)

Boeing 747-8 Intercontinental (by Asobo studio)

Which aircraft version are you experiencing this issue on? (You can find this listed in the Content Manager under the Aircraft Name)

0.1.109

Brief description of the issue:

When I try to insert a star or modify a waypoint in the descent phase and press execute, the simulation freezes, remaining running and saturating the RAM memory. I have to use task manager to close MSFS.

Provide Screenshot(s)/video(s) of the issue encountered:

Screenshot (14)
Screenshot (14)1920Ă—1080 164 KB

Screenshot (16)
Screenshot (16)1920Ă—1082 166 KB

Detailed steps to reproduce the issue encountered:

Try inserting in the fmc a star or modify a waypoint in descent phase or approach with 747-8 and press execute.

PC specs and/or peripheral set up if relevant:

CPU i5-10400F, RAM 32 GB, SSD NVMe 500 GB, GPU RTX 3060.

Build Version # when you first started experiencing this issue:

1.35.21.0

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

3 Likes
3

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes
Provide extra information to complete the original description of the issue:

I have had this happen a few times now, twice on approach to RJAA (Narita Intl, Japan). The ATC said i was clear to another transition and so i switched it but then it froze before i could click execute. I did have it freeze once when i had to do another approach, but another time i was about to make a new approach, but i think i just selected the runway and not a STAR or TRANS.

I’ve tried to fly from RJOO to RJAA twice now and had the same crash. Did you ever find a fix for this? was gonna try some short flights and see if i can reproduce it more.

Are you using a Logitech 3d Pro by chance?
If relevant, provide additional screenshots/video:

4 Likes
4

I get this all the time when following ATC orders and choosing the transition then freezes on execute. So my work around currently is not choosing the transition and choosing another STAR or nothing. Just don’t choose that transition quoted by ATC. This is one of many problems currently in the 747 that Asobo need to have a good look at in this aircraft

3 Likes
5

I am having this issue as well. Changing STAR or waypoints during descent and pressing EXECUTE freezes the whole sim. Definitely a turn off

2 Likes
6

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Provide extra information to complete the original description of the issue:

I’ve been able to replicate this issue during the exact same time in the 747 as I follow the orders of ATC on with transition and runway to choose, right before I hit the execute button the game freezes and my memory bloats out of control causing a freeze leading to a CTD. Regardless of what airport, this issue happens during decent as i’m giving the orders of the transition and runway. This problem for me has started this year in February of this year (2024). Safe mode, no community folder, reinstall, disable integrated graphics card, increase in virtual memory, even a new motherboard…nearly everything has been done to avoid this.

If relevant, provide additional screenshots/video:

7

So today while playing the game I was able to replicate it but this time with with the 787-10 so maybe this isn’t just a 747 issue?

8

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Provide extra information to complete the original description of the issue:

This did happen to me. Pretty much as the OP describes… although at the time i blamed it on the fact that i was saving/resuming a flight and that usually makes everything go haywire. I can see that others encountered the issue as well.

If relevant, provide additional screenshots/video:

not relevant

9

Has anybody figured out this issue? I’ve been in contact pretty consistently with Zendesk and have tried multiple things to no avail. I’ve on my last leg of just reinstalling Windows 11

10

This problem seems to always occur when you try to modify the STAR or runway during a descent on approach. It doesn’t matter what model of aircraft, it has happened to me with the ATR, FlyByWire and PMDG. The simulator freezes and the sound keeps playing, I’ve had this problem for over a year now and it hasn’t been resolved in updates yet!

11

So i’ve been talking with zendesk (support team) via email). I’ve tried everything they have advised me to do. I’ve uninstalled reinstalled windows and the game, deleted all applications related to gigabyte (which was showing the CMdump.exe fail during the crash on the viewer list), reverted my RAM speeds from the XMP to the base setting, run the game in safe mode along with running in a vanilla state, unitize all the recommendation stated from scan now to checking the stability of my RAM which all checked out to be cleared. I’ve gone as far as sending my GPU and motherboard to get checked out by gigabyte for it to be cleared. Yet, the game continues to freeze on decent the second i plug in my RWY and transition. LOLO…I think I’ve exhausted everything. This issue started in December of 2023 and just haven’t been able to resolve the issue till this day. Doesn’t matter if its asobo’s 474 or 777, the same issue comes up leading to a CTD. So I think it’s safe to say its a program issue…not us

2 Likes
12

edited for redundant post below

13

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Provide extra information to complete the original description of the issue:

The problem is not only in the 747 It seems to be a larger issue. There are several topics describing different flavors of what i believe to be the same issue. It happened to me on the 747, the A310 and the pmdg 737. Interacting with the FMC causes, either, the cockpit to freeze and become unresponsive, or the entire sim to crash, depending on the aircraft. Usually after a long flight, but not always. Interacting with the FMC, such as when setting up your approach, seems to be what triggers it.

If relevant, provide additional screenshots/video:

not relevant

14

has anybody found a way to get around this

15

no… but i have found that your chances get worse the longer the flight is
after a long haul flight… just inserting a star into the fp will kill it

on shorter routes, say 1 hour or less, you can interact with the fmc and it is usually ok… but if you go crazy with it, eventually it will kill it as well, i have done it while siting on the runway, but i was interacting with the fmc quite heavily that one time.

1 Like
16

yea I read to choose a completely different approach but stick to the same runway to respect the game lol. I’ve been getting away with that but I just got locked up doing a 4hr flight to ZULS in Tibet and it froze up on me on a visual approach LOLOL. Very irritating considering how much I’ve gone through trying to fix the problem. Its come to the point I believe these folks don’t care considering the lack of votes (I guess) seeing there’s no mentioning of this issue on their list of problems. … thought somebody found a way round this.

1 Like
17

i think they weren’t aware of it until recently … i see it has been feedback logged so we can expect something to happen with this in one way or another

1 Like
18

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Provide extra information to complete the original description of the issue:

This may be related or maybe it isn’t but i just had something similar happen to me on the A320v2. After a two hour flight and while flying an rnav approach, the mcdu became unresponsive. Whatever button i pressed it showed “Please Wait” but nothing happened. The rest of the cockpit remained functional and the plane fully flyable. It was just the mcdu this time.

If relevant, provide additional screenshots/video:

Not relevant

20

Happens to me basically each month at least once or twice. Using the Horizon sim 787-9 mod which uses default FMC for 78X. It happens always when I’m “late” with the STAR or I change start when I already started to descend (close to the airport). It is super annoying. Whenever I change something in the FMC during descend I’m worried it is going to crash. I dont know why, but it just happens. The best practice to avoid it is to set the STAR at least 30 minutes before ToD, set it and forget it. Dont change a thing. Asobo wont ever fix this. I wish I could send some ingame crash log where it would be described what went wrong, but there is nothing.

1 Like
21

you can do what I did and go through zendesk which they will get in contact with you and walk you through a bunch troubleshooting tips. I did that for at least months lol…to lead to nothing

1 Like
22

Support from huge companies is quite often really ridiculous. Do I look like someone who would waste his time? :smiley: somewhere deep in the Asobo FMC there is a flaw causing CTD when changing/addin STAR late. We dont have tools to fix it, but I can guarantee you that if Asobo employee would take default 787-10 and try it (changing/adding STAR) constantly trying to change star and approach and runways it would come and they would have it in some log and maybe, just maybe, they could fix it. But I dont believe it.

1 Like