Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.
3 tags are required - add them in the tag section next to the title above:
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One for platform (ms-store, steam, xbox, playstation, or xcloud)
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One for aircraft (start typing in your aircraft name in the tag section and pick correct option)
Feel free to delete this quote section after adding your appropriate tags.
ISSUE DESCRIPTION
Description of the issue:
Passenger weights in the in game EFB/aircraft/mass and balance tab are way off in career mode.
44 pax are loaded as 664 lbs total, that’s 15 lbs per passenger (A330-200). The A321-LR is even worse at about 3.8 lbs per passenger.
The aircraft MCDU get’s it’s info from the EFB/aircraft/mass and balance tab and results in FUEL ZFW ZFCG DISAGREE ECAM message.
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
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Load the A321-LR or A330-200 in career mode.
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Check your passenger number and total passenger weight.
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Get the FUEL ZFW ZFCG DISAGREE ECAM message because your weights are set up incorrectly in the MCDU.
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using, if relevant:
[PC Only] Are you using Developer Mode or have you made any changes to it?
[PC, MSFS 2020 Only] Are you using DX11 or DX12?
[PC Only] What GPU (Graphics Card) do you use?
[PC Only] What other relevant PC specs can you share?
MEDIA
Please add a screenshot or video of the issue occurring.
A330-200, 44 pax at 664 lbs.
A321-LR, 167 passengers at 635 lbs.
The payload and fuel page of the EFB shows the ZFW correctly. A321-LR
135301 lbs ZFW-102736 lbs empty wt=32565 lbs for 167 pax, which is 195 lbs/pax. But the MCDU gets it’s info from the aircraft/mass and balance tab which is incorrect.
Free flight has a gear icon on the pax loading screen where the crew and pax weights can be configured. This was the default for the A330-200, 34 pax at 528 lbs. Career mode has no way of adjusting the passenger weights.