Tried a uninstall/reinstall via the store and Add/Remove programs. As suspected, my current status was remembered so the sim didn’t reset to the installation wizard and any selection in customise identity resulted in CTD.
Then tried @gwnaydennl2 solution above. My permissions were already set to allow offline use but I don’t think that makes any difference for this sim as it would be pretty useless being reliant totally on streaming for it’s content.
However deleting the contents of the ‘wgs’ folder did reset the sim to the first time run wizard. Unfortunately, when it got to customise identity the usual CTD occurred straight away if selecting a face, for instance.
I noticed in the customise identity section under Apparel, Headwear has a selection of headwear and Uniforms has a selection of uniforms. But Eyeware, Tops, Legwear and Footwear had nothing to select at all. These selections didn’t populate however long I left the sim running so I expect there must be missing files for these items at least.
Can anyone confirm if the items missing for me are present for them? i.e. if they see anything in Apparel besides Headwear and Uniforms.