After welcome screen a Support and Release Notes page appears with only the word Error amd hangs the sim

User Support Hub Install, Performance & Graphics
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1

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

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ISSUE DESCRIPTION

Was workinng fine till Mar 7. If I try to close Release Notes page it just returns to Welcome till I move mouse then goes back to Release Notes page

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using:

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

2

Hi @normanwright758 ,

Thank you for this report. We’ve moved your topic into the User Support Hub.

The Bug Reporting Hub is for posting suspected or confirmed bugs that other users are able to reproduce without duplicating an existing bug report. Using the template or providing all the relevant information about your bug and sim setup is required in order to provide valuable information, feedback, and replication steps to our test team.

If you are not sure if your issue is a bug or need further input from the community, please use the User Support Hub category. If the community can replicate your issue, first search the Bug category to see if there’s an existing topic. If it already exists, contribute to that report. Duplicate bug reports will be closed.

If you believe it is a new report and no duplicate exists, then create a new bug topic using the provided topic template.

All issues caused by or involving third-party addons/mods should be reported to the third-party developer. Assure that no addons/mods are used when reporting issues in Bug Reports.

3

This is the first in a series of checklists, which is probably a good place to start.
Links to others in the series are at the end of this document.
https://flightsimulator.zendesk.com/hc/en-us/articles/4406039624338-How-to-fix-loading-issues-after-clicking-Play

4

ISSUE DESCRIPTION

Starting immediately following Update 16 / 16,.1 I am blocked from running the game by the Support and Release Notes page popping up whenever I move my mouse. I have Vanillad the setup reinstalled MSFS reinstalled Windows. It has now been 5 days . Attaches is video clip.

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?Every time I run the game

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:
Just run the game from Xbox

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using:
I had joystick and winwing EFIS and autopilot but removed and problen still there

MEDIA

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5

Not sure if it is exactly the same issue but maybe a re-install will fix it: Help! Main menu defaults to "SUPPORT AND RELEASE NOTES" screen

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reinstalled three times….still there

7

tried all………still there

8

It is like if your left mouse button was assigned to the TAB key that triggers the access to the “read support and release notes”.
Could you try to move your mouse pointer over “Options” and press 2 times “Enter” instead of clicking on it ?
If it works, go to Controls Options (always press 2 times Enter) and try to reset your mouse profile to the Default one.

If you don’t have to many custom bindings, another option could be to delete the “wgs” folder that contains your controllers profile (make a backup prior to delete) located in :Microsoft.FlightSimulator_8wekyb3d8bbwe\SystemAppData
Then restart the sim.

9

The only other thing I can think of is this:
https://flightsimulator.zendesk.com/hc/en-us/articles/4409228619538-How-to-delete-a-cloud-save-on-PC-to-fix-some-loading-issues-or-reset-the-logbook
Read the warnings before you do this to ensure you know what this does, as you will lose all your saved data.

If this doesn’t work, you should “Submit a Request” for assistance from Zendesk, the link is in the Sim Support tab at the top of each forum page.