After Win11 latest update, MSFS causes PC reboot, even when run in safe mode

User Support Hub Crashes (CTDs)
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:wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons?

Yes

Brief description of the issue:

Every time I try to run MSFS, my PC reboots

Provide Screenshot(s)/video(s) of the issue encountered:

Unable, the screen goes black and then the PC will reboot

Detailed steps to reproduce the issue encountered:

Start MSFS, the reboot will take place each and every time

PC specs and peripheral set up:

Intel(R) Core™ i9-9900 CPU @ 3.10GHz 3.10 GHz, 64GB RAM, Nvidia RTX 3080Ti

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

The event viewer shows three consecutive fault buckets at the same time
Fault bucket AV_nvlddmkm!_pmuResponseHandle, type 0
Fault bucket 1409614628391661420, type 5
Fault bucket 1860477098698654938, type 5

Build Version # when you first started experiencing this issue:

Current version (not Beta 12)

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

2

The error is probably related to Nvidia drivers. Try clean installing the GPU drivers.

3

Thanks, Hester40MT, I will try that ASAP

4

A quick search of the internet shows this is a Windows / Nvidia issue and be around for years off and on with lots of different “games” so I don’t think its an MSFS bug.

5

A quick check doing a clean reinstall of the driver using NVCleanInstall shows indeed that this is NOT a driver issue and it only occurs when running MSFS after the last windows 11 update.

Here are some other Fault Bucket IDs registered by the Event Viewer before the last reboot:

Fault bucket 2185105720492276609, type 5
Fault bucket 2119616927803724741, type 5
Fault bucket 1409614628391661420, type 5
Fault bucket 1860477098698654938, type 5

1 Like
6

Do you have the same issue if you follow the OP’s steps to reproduce it?

Same issue on Win 10. Clean install game through Xbox app. Begins in game download after selecting the destination drive. Gets to 5% downloaded or so and cpu immediately soft boots. Have attempted admin, safe mode, and multiple clean installs will soft reset PC every time. No BSoD but similar symptoms to a BSoD. FS was working fine on the same computer a few months ago.

Provide extra information to complete the original description of the issue:

Win 10, Ryzen 5600x, Rx570, 32gb ddr4 ram.

If relevant, provide additional screenshots/video: