Airbus H225 - Sim crashes on Xbox

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:white_check_mark: SIM INFORMATION

This is vital information for our test team, please do not skip it or your issue may not be able to be reproduced or fixed.

  • Microsoft Flight Simulator 2020 or 2024:
    2024

  • Version Build Number (Where do I locate that?):

  • Game Platform (Steam, Xbox, MS Store):

  • XBOX X

:white_check_mark: ISSUE DESCRIPTION

  1. Description of the issue:
    Hi, I know you have stated that with bigger aircraft when running the sim on Xbox the sim might crash or be unresponsive. Apparently this happens also with bigger helicopters. Tried to fly three times near Rotterdam the H225. Three times the sim crashed and closes.

  2. If applicable, which aircraft is experiencing this issue:
    Airbus H225 helicopter

  3. Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
    N/A

:white_check_mark: FREQUENCY OF ISSUE

How often does this occur for you? (Example: Just once, every time on sim load, intermittently)

:white_check_mark: REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue.

:white_check_mark: YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

  1. What peripherals are you using, if relevant:

  2. [PC Only] Are you using Developer Mode or have you made any changes to it?

  3. [PC, MSFS 2020 Only] Are you using DX11 or DX12?

  4. [PC Only] What GPU (Graphics Card) do you use?

  5. [PC Only] What other relevant PC specs can you share?

:white_check_mark: MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]


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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

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2 Likes

I am in Xbox and my sim crashes when attempting to use the h225 last time I got as far as powering up one engine. If I start or runway I got as far as loading in but controls do not respond on Xbox

4 Likes

ISSUE DESCRIPTION

Description of the issue:

If applicable, which aircraft is experiencing this issue:

Everytime Ioaf into the H225 the Sim freezes immediately on Xbox X

FREQUENCY OF ISSUE

every time when loading into the H225

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. load different starting airports
  2. load different liveries of the H225
  3. tried on different XBOX Xs

END OF FIRST USER REPORT

2 Likes

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
• CTD as soon as loading in H225 on Xbox series X.

If relevant, provide additional screenshots/video:

2 Likes

Same issue with me.
Crashes most of the time when you load it up in free flight.

Plus, the collective doesn’t move. It’s not responding to the A and B buttons, nor the manual handling in the cockpit.

4 Likes

I am having the same problem in addition the ipad (sorry don’t know the technical name for it) does not work. After about 2-3 min the game just crashes and I am brought back to the xbox home page. Sadly, my son bought the Deluxe Edition for me for Christmas and it is the Helicopter I wanted to fly! I know the team is working on all kinds of fixes, however it seems the PC users are getting the most rewards based on numerous youtube videos.

1 Like

Same here. Paid $130 for the Premium Deluxe edition specifically to fly this helicopter. Sadly it constantly crashes and I find myself just flying the R66 and h125. Hopefully they fix it soon. Maybe have it start with just the pilots screens turned on and the EFB iPad hidden on start would help drastically.

2 Likes

Update. Is a lot less prone to crash it you start from a parking spot cold and dark. I recommend getting in, and clicking on the EFB iPad power button to hide it. You can then start it up either manually or with the auto start button. Then turn off the compilots main panels. Also, you can assign the EFB iPad to a hotkey and it uses less system resources that way it seems…

1 Like

Do you have the same issue if you follow the OP’s steps to reproduce it?

• Yes.

Provide extra information to complete the original description of the issue:

• This still happens with v1.2.8.0. The simulator crashes about a minute after loading a flight with the H225 helicopter. Every time, regardless of airport or starting condition.

If relevant, provide additional screenshots/video:

1 Like

Yes, does not work.
The Hype H225 CTD’s every time.
On PC, and have never been able to fly it, instant CTD after streaming in to any airport.

Using the template below will greatly help the team reproduce the issue and ease the process of fixing it. Before posting, search for an existing report. If you are not sure it’s a bug, please first report in User Support Hub.

2 tags are required - add them in the tag section next to the title above:

Feel free to delete this quote section after adding your appropriate tags.


ISSUE DESCRIPTION

Description of the issue:
HPG H225 CTD

Since purchasing the premium deluxe specifically for the H225 I have not been able to complete a single flight without CTD

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

FREQUENCY OF ISSUE

How often does this occur for you
Every flight

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Load H225 into any airport cold and dark
  2. Enter cockpit
  3. Swap between interior and external views

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

I’m the same on series X

I either get CTD straight away during the walk around, startup or switching between interior and exterior views.
Haven’t had a single full flight without crashing.
So disappointing after spending a lot of money to get the helicopter

2 Likes

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Happens every time a flight is started with the H225 in FS24 on Xbox. Have tried multiple liveries, starting cold& dark, spawning on the runway, CTD every time on Xbox Series X.

Unable to fly. Crashes the sim each time no matter what. Loaded once into a flight and was just a wobbly mess unable to fly at all. When switching to cockpit view this causes the crash to desktop.

Xbox series x


ISSUE DESCRIPTION

Description of the issue:on Xbox X, When loading into a flight in the H225 the sim will CTD. Under all circumstances. There is also no collective at all. If you load into an airborne departure the helicopter will shake and wobble uncontrollably and there is still no collective

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? n/a

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Every time

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Select H225 and departure airport
    2.Load into flight, cold and dark or engines running on runway
  2. CTD

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant: none

[PC Only] Are you using Developer Mode or have you made any changes to it?

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

[PC Only] What other relevant PC specs can you share?

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]


:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes

Provide extra information to complete the original description of the issue:
• The sim crashes to desktop (Xbox) when starting a flight using the 225

If relevant, provide additional screenshots/video:
• it’s impossible to provide screenshots or videos with this bug on Xbox

1 Like

Xbox series x

Crashes on 9/10 attempts within 10 seconds of loading in.
1/10 attempts before landing

Who is responsible for updating this software, have updates been pushed to Asobo yet. It is starting to look like neither asobo or hpg will take responsibility for this

1 Like

More on this. I am able to load into free flight with external view as default. Sim does not crash. But there is no collective available. The power/torque gauge in external view does not even show. If you try to switch to cockpit view sim will crash. All other controls seem to work but cannot take off for obvious reasons…

Does anyone’s else collective just not work at all on this? Doesn’t even show the gauge in external view. On the rare occasion that cockpit view does not crash the sim, the collective does not even appear highlighted in blue when hovering the cursor over it. It’s like it doesn’t exist at all

1 Like

Yes, everytime CTD, havent been able to fly the H225 since MSFS2024 released.
Very disappointed.

2 Likes