All settings and hours lost?!?

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Brief description of the issue:

When starting MSFS today, I was lead through the entire installation process of setting graphics, peripherals etc. All my logged ours are lost, all settings. Everything. It looks like I started the sim for the first time today.

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And, as I just discovered: it keeps on doing that each time I start the sim. So I go through the entire setup process, quit the sim, start it again and I’m back to zero.
It seems like the sim cannot access, read or save my profile information.

Try logging out of Xbox and log back in.

Same here, just started this AM

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Thanks, gave it a try: I logged out of the xbox app on my windows pc, if that is what you mean. No success, still is sends me through the entire setup process. On curious thing: in the xbox app it still says “ultimate” altough I ended my subscription a few days ago. Possible cause?

…when I log out of my account within MSFS and back in, it sends me straight back to accessibility settings and wants me to go through setup all over again…

Solved - somehow. Loggin off and on again to various MS servers (xbox, marketplace,…) and serveral reboots, everything is back to normal - for now.


I am having the exact same problem this morning, never had it before.

Assuming this is a more widespread problem?

I have logged out and back in and it solves nothing.

To say I am annoyed is an understatement.

In most cases, this issue is resolved when you reset MS Store and reinstall Gaming Services. We usually see this issue when Windows Update is pushing updates also to Gaming Services.


  • On your keyboard, press the “Win Logo” + “R” keys
  • Type: WSReset.exe and press “Enter
  • A black window will pop up
  • Wait until the pop up disappears and the Store comes up
  • Reboot your computer


  1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
  2. In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

  1. In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

  1. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
  2. Restart your device and launch MSFS.
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I would consider making backup of your data, either manually backing up your “wgs” folder, or let this tool manage it all for you.

I am also having this issue. Had to sign in again and when it loaded, i had to go through everything all over again. WTF

Did you apply DevilNumber’s instructions? It fixed the various start-up issues for me.