First let me start off by saying thank you for the very thoughtfully crafted original post. I appreciate the time you clearly took to write down how you felt and the concerns that you are expressing for not only yourself, but the community. With that said I also appreciate the majority of the responses here.
Before I get to far into the weeds on this let me first start by saying this:
We are currently working on releasing a patch to address stability/performance and loading issues. It is currently being tested by our teams internally and we hope to release it soon. Information on the contents of the patch will be released tomorrow along with the date
So I believe the majority of this post(s) really lands on one thing. That there is this disconnect that the community continues to have in regards to the below:
that there is no communication with the devs.
To start the community team does communicate back when they have things that they can contribute to the conversation. They do their best to respond in kind to issues that are brought up by the community and just in general threads. Granted right now there is so much work going on behind the scenes and with our current team size of two Community Managers and the many channels they have to moderate you can fill in the gap as to why communication is slow and selective to important and informative responses. We want to hit every question and the CM’s are working hard to bring every concern to the team, along with working on many other ways to help improve community feedback from the team to the community and vise versa.
Forum Moderators. Please understand that they have been chosen to help us respond on behalf of the community team. They check with the CM’s on hot button issues and act and do things as an extension of the CM’s to help them out. Please respect them and understand that they are doing what they are asked, and are here to help you, so they can help us.
Next let’s talk Devs. Conversations with the devs are something we are increasing. We are hosting a monthly Q&A with the devs on our twitch stream similar to the one we already released before launch. We want to continue the feature discovery series, and have more 1 to many conversations with the team. This will take time for us to figure out the best route to do that. You may ask "Why not just have the devs respond here?" We don’t want them to do due to the FLOOD of messages they would receive as a result, or the demand for people to read their post and fix their problem. Them responding constantly takes them away from.. fixing the sim. Developing the sim, working on new features, etc.
I have said this a thousand times during our Alpha but the devs read EVERYTHING When they have a break, or are at home. They read the forums. They want to know what you’re happy with, upset with, content with. They want to know this community. Just watch the Q&A stream and listen to Sebastian talk about the forum posts he’s read. So while they won’t be responding to every forum post, know it’s been heard and taken to heart.
Lastly when it comes to the issues of people not being able to get into the sim if you believe that the team doesn’t see all of the issues and has not been working everyday since launch, hours on end including weekends and VERY late nights to address this, then you are mistaken. Getting people into the sim is our number 1 priority. Yes Jorg mentioned cool and fun features and things we want to do, but he also said “We want to get the fundamentals right”. This includes stability, performance, and getting people into the sim. Yes we had an Alpha and Beta to work on these issues. BUT we also had a much smaller percentage of users, and all users only playing via one method, and rolled in, in at specific times and increments. A much difference experience than what is happening now.
With all of that said (and yes it’s a lot) we are so appreciative of those of you who are here and advocating for those who can’t play the sim. Our goal is to make a great sim for this community. We plan to be here for a long time and this is JUST the start of a long journey ahead. Hang in there and we will get past this point, and continue to grow with this amazing community.