ATR PFD and panels freeze

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PC (gamepass) - ATR 72
Are you using Developer Mode or made changes in it?
No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

yes

Which aircraft are you reporting an issue about? (Please also add the proper tag for it)

ATR 72-600

Which aircraft version are you experiencing this issue on? (You can find this listed in the Content Manager under the Aircraft Name)

Brief description of the issue:

panels freeze whilst setting up - PFD freezes, clock all displays inc MCDU.
Switches are still clickable and move.

Provide Screenshot(s)/video(s) of the issue encountered:

Detailed steps to reproduce the issue encountered:

entering into into mcdu and freeze happens always at random.

PC specs and/or peripheral set up if relevant:

I7-12000
Geforce 3060ti
64gb ram
Using airbus captains pack

Build Version # when you first started experiencing this issue:

prior to update today and inc todays update


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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Are you using Developer Mode or made changes in it?

no

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

no

Which aircraft are you reporting an issue about? (Please also add the proper tag for it)

ATR 72-600

Which aircraft version are you experiencing this issue on? (You can find this listed in the Content Manager under the Aircraft Name)

Latest Version ATR-72-600

Brief description of the issue:

All Displays Freezing , plane is still flying. No rudder inputs. All ATRs are having this issue, the update made it worst than before. Panel freezing, the new versions aircraft will not rotate. all the ATRs are non flyable at this time. Please fix.

Provide Screenshot(s)/video(s) of the issue encountered:

Twitch

Detailed steps to reproduce the issue encountered:

Fly and play a little bit on the FMC and systems. Bug is randomly triggered

PC specs and/or peripheral set up if relevant:

Don’t know------ Ryzen 3D + Nvidia 4090

Build Version # when you first started experiencing this issue:

Never had this before the version released on 10.10.24


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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

1 Like

Do you have the same issue if you follow the OP’s steps to reproduce it?

Having same issue with both ATR 42 and 72 tried to fly them both. As soon as the aircraft took off I engaged the auto pilot all the screens in the cockpit would freeze,I could interact with the switches and knobs but the aircraft would not respond ,if I moved the throttle I could hear the aircraft react to the input but wouldn’t indicate anything in the cockpit this would also happen if I was using the FMC or EFB to input information from my flight plan. I Was still able to fly the aircraft manually in external mode only with the hud activated from the options menu. Tried several times to fly rebooted my computer still same problem. I know it’s not on my side of the house just purchased Alienware gaming computer from Dell for 2 weeks ago cleared all mods with no luck.

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If relevant, provide additional screenshots/video:

1 Like

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Provide extra information to complete the original description of the issue:

All screens freeze when setting up an approach before starting descent. last update made it worse.

If relevant, provide additional screenshots/video:

1 Like

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

I have the same problem with the 10th October update, all screens were frozen out of nowhere. Buttons are still clickable, also for the switches.

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?

yes

Provide extra information to complete the original description of the issue:

All panels froze while setting up the plane at the ground. If I recall correctly I tried to import the flight plan before initializing the FMS. Had to restart the flight. October 10th version.

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes - all click spots and control inputs freeze after some time into the flight - the animations on the objects work but they do not function.

Provide extra information to complete the original description of the issue:

none

If relevant, provide additional screenshots/video:

none

Do you have the same issue if you follow the OP’s steps to reproduce it?

YES

Provide extra information to complete the original description of the issue:

I can confirm this. Yesterday a flight with ATR72 without any problems. Today with ATR42-600 economy all screens froze during the flight.

If relevant, provide additional screenshots/video:

Do you have the same issue if you follow the OP’s steps to reproduce it?

This is hard to reproduce since it happens at random…

Provide extra information to complete the original description of the issue:

I have completed 11 full flights without any freezing. On my 12th flight, displays and EFB freezed about 20 mins. into the flight during climb. Don’t know what causes this… It happened without me touching anything.

If relevant, provide additional screenshots/video:

Already provided by other users

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes, continually happens at random.

Provide extra information to complete the original description of the issue:

Happened once on ground while conducting preflight, again about 20 mins into a flight.

If relevant, provide additional screenshots/video:

Already provided by other users.

Purchased the aircraft today and have this issue repeatedly

Do you have the same issue if you follow the OP’s steps to reproduce it?

yes.
Provide extra information to complete the original description of the issue:
On departure from LSZH clicked on DTO and everything became unresponsive.Could still change the buttons but no action whatsoever

If relevant, provide additional screenshots/video:

status of cockpit right after instrument freeze

A question for those affected - how much ram do you have? (I have 16gb and suffer wasm crashing on all inibuilds planes and I’m dead sure I’ll be affected on ATR as well. Maybe RAM is the issue? Maybe default avionics simply cannot access paging file and thus some have this problem and some don’t - those who have 32+ gb of ram)

I have 32GB and I doubt that RAM is the (only) reason

1 Like

I have 32 GB of Ram and I´m sure thats not the problem because before the update everything went fine.

32 gb and my screens are freezing hard!
atr
a320v2
a310
all with frozen displays and/or cockpits

To anyone having frequent freezes - can you check if also happens if you set USE NANOVG FOR XML GAUGES to OFF in General Options → Experimental tab? Note that it defaults to ON everytime you start MSFS, so you would have to turn it OFF everytime you run MSFS…

1 Like

Xbox users don’t have the ‘NanoVG for XML Gauges’ setting, yet the ATR aircraft still experiences freezes.

Do you have the same issue if you follow the OP’s steps to reproduce it?

Was flying at cruise, no special action to start the bug

Provide extra information to complete the original description of the issue:

All screens, including the flypad locked and unresponsive. Other switches, lights etc. work normally. Throttle and condition levers no longer work either.

If relevant, provide additional screenshots/video: