Average Winwing Shipping / Sales Support

User Support Hub Hardware & Peripherals
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1

Hi All,

I’m looking for any advice from other members about how to either try and progress this issue, or perhaps reallign my expectations.

I’ve got a number of Winwing products, and in late October ordered the URSA MINOR 32 Throttle Metal / 32 PAC Metal for shipping to Australia.

  • At the time of ordering it was showing an ETA of 13 November.
  • On the 20th of November they asked me to pay which I did.
  • Nothing has happened….The item has been showing as “packing” for several weeks.

I’ve spoken to their customer service people a number of times, and asked for an explanation as to where it might be or when I might see it, but each time I get the same cut and pasted reply (you can tell because of the same spelling errors) indicating that “Delivery is busy”. I no longer have an option to refund.

Does anybody have any advice on how to expedite this process, or has anybody had to wait more than a month from the time of payment to the time of actual shipping? I thought once they took they payment the item was good to go?

2

I have always had exceptional service from Winwing. Sorry you are having problems.

3

Hey friend, I’m going through something similar with the 320 throttle body. I paid for it on December 2nd because they emailed me saying it was available, and since then my product is still in packing. I wrote to them and they told me it’s because the shipping operators are full. I’ve been waiting for a week and a half now! Honestly, I’m having a bad experience with them.

4

Indeed. Chatting again to their online “support” today and again got told “Delivery is busy”.

I wouldn’t mind so much if they hadn’t taken my money knowing full well they couldn’t deliver the product. I know it will come eventually, but reading various forums I see people who ordered on release day still don’t have their throttle… Whilst I like the products and they’re priced really well for what you get, the logistical and support sides of the company need to given a serious overhaul.