Aviator Edition packages showing in Premium Deluxe Edition, post refund

User Support Hub Install, Performance & Graphics
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ISSUE DESCRIPTION

Description of the issue:

I refunded the Aviator Edition on Steam shortly after launch due to the widespread issues with the sim. I repurchased the sim today, but decided to go with the Premium Deluxe Edition instead.

Upon loading into my library, I notice that the Aviator Edition packs are still there. They were all disabled, but I was able to enable at least one of the aircraft and use it in free flight.

I take it this isn’t normal. I don’t wish to be inadvertently using aircraft I’m not entitled to use.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

N/A

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

Always

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Refund Aviator Edition on Steam
  2. Rebuy a lower tier of the simulator
  3. Check MSFS 2024 library for Aviator Edition packs

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

N/A

[PC Only] Are you using Developer Mode or have you made any changes to it?

N/A

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

N/A

[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:

N/A

[PC Only] What other relevant PC specs can you share?

Intel i7 10700k
32GB 3600MHz DDR4 RAM
RTX 3080 10GB

MEDIA

Screenshot 2024-12-26 180930
Screenshot 2024-12-26 1809301920×712 81.3 KB

Screenshot (46)
Screenshot (46)1920×1080 99.5 KB

[END OF FIRST USER REPORT]

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
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Provide extra information to complete the original description of the issue:
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If relevant, provide additional screenshots/video:
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2

You should report it directly to MS through a zendesk ticket: https://flightsimulator.zendesk.com/hc/en-us/requests/new

Moved to User Support Hub that is more appropriate.

3

Thanks,

I left a ticket, but it immediately changed to ‘solved’, so that’s not filling me with confidence.

I think I might just refund again and go back to my original plan to buy the Aviator Edition. I just hope that if I do that, my content won’t get revoked by support due to the original ticket request.

There seems to be a clear disconnect between the Steam version and the entitlement system. I had issues with the CL-415 preorder bonus too. :roll_eyes:

4

The zendesk “solved” status is confusing, it does not mean that you ticket has been resolved but more likely they received your request, hopefully support desk should contact you to provide some feedback.

5

I see, thank you for your reply!

I’ve put in another refund request with Steam for now.

I probably won’t repurchase until I hear back from support as I’m a little bit stuck in the middle…I don’t want to be accused of using content that I’m not entitled to, by continuing to use the Premium Deluxe Edition, but at the same time I don’t want the same content removed if I rebuy the Aviator Edition. :face_with_spiral_eyes:

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