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ISSUE DESCRIPTION
Description of the issue:
After 4 years Game pass - purchased Standard ex store - problem started after - followed all trouble shootings support URL - down to absolute vanilla - default scenery seems to load - with options off for Bing/ Photo - but as soon as options “ON” - scenery collapses - downloaded and
Reinstall via Ap a number of times on virgin SSD D drive - and Packages on both C drive and D drive - previous Games pass on drive S - uninstalled via X box Ap
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
yes - official store file shows no Marketplace addons
FREQUENCY OF ISSUE
ever since purchase from store - 10 days ago
How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
every time
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
1.Followed all available instructions on support URL - eg vanilla - problems “after fly” and PG issues
2. deleted app peripheral settings - rolling cache
3. internet is constant at 100Mps - and 10.4 average d/l speed from Microsoft during D/Lds
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using, if relevant: Alpha -Bravo - Velocity pedals - all uncoupled and reset to defaults
[PC Only] Are you using Developer Mode or have you made any changes to it?
No and None
[PC, MSFS 2020 Only] Are you using DX11 or DX12? - have tried both - alternatively -
each trial
[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:
NVidia - RTX 3060 - installed one year
[PC Only] What other relevant PC specs can you share?
I7 and 48 RAM
MEDIA
*Please add a screenshot or video of the issue occurring. *
Pic one Vanilla as last install No Bing/Photo
Pic two is vanilla as last install with Bing/Photo selected
[END OF FIRST USER REPORT]
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