ISSUE DESCRIPTION
Description of the issue: Black Screen crash randomly when in menus making selections, occurring randomly
[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? YES
FREQUENCY OF ISSUE
How often does this occur for you (Example: Just once, every time on sim load, intermittently)? Intermittently
REPRODUCTION STEPS
Please list clear steps you took in order to help our test team reproduce the same issue:
1.Load MSFS 2024
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Make menu selections, no consistent path, all menus affected
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Screen will quickly flash selection and go black forcing hard reboot of PC to recover. Audio from game still present when screen blacks out.
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V-Sync seems to lessen issue but turns off at every restart of game, also having an active program on my second screen seems to further lessen the issue. No other games or programs show any signs of issue.
YOUR SETTINGS
If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
What peripherals are you using, if relevant:
Main Screen: ASUS VG289
Second Screen: ASUS VG248
[PC Only] Are you using Developer Mode or have you made any changes to it? No
[PC, MSFS 2020 Only] Are you using DX11 or DX12? DX12
[PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version:
NVIDIA GEFORCE GTX 3080, Driver 572.16
[PC Only] What other relevant PC specs can you share?
11th Gen Intel(R) Core™ i9-11900K @ 3.50GHz 3.50 GHz
128GB RAM
Windows 11 Version 24H2, OS build 26100.3037
MEDIA
Please add a screenshot or video of the issue occurring.
[END OF FIRST USER REPORT]
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