Blank window appears while loading MSFS causing it to crash

User Support Hub Crashes (CTDs)
1

:wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the Community Support section.

Yes

Brief description of the issue:

While loading MSFS, a blank window appears, which literally has no title and no message. It only has an “okay” button. If I press the button, the sim crashes. If I leave the window open, the loading bar reaches 100% but nothing happens afterwards.

Provide Screenshot(s)/video(s) of the issue encountered:

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yy.PNG1440Ă—840 153 KB

Detailed steps to reproduce the issue encountered:

The only thing I did was to download and install MSFS in my laptop, where it works perfectly. I understand that I can’t use the software in both computers at once, and I have never done so. I only decided to install MSFS in a laptop to play when out of town. However, this screwed my MSFS installation in my main, desktop computer.

I tried all kinds of solutions, including reinstalling MSFS, resetting the Xbox and Microsoft Store apps, removing all add-ons, but the problem persists. Even removing MSFS from the laptop didn’t help. Before installing the software in my laptop, it worked perfectly in my desktop.

Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):

GTX 1660 Ti 536.67

PC specs and peripheral set up:

32 GB RAM, GTX 1660 Ti

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

Not available

Build Version # when you first started experiencing this issue:

The latest one as of the 3rd of August 2023

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

2

Moved to Tech Talk which is more appropriate whilst other users help you troubleshoot :+1:

Are you sure you have an empty community folder? No mods/addons/liveries installed at all?

3

Hello, thanks for your answer.

It turns out that I made a crucial mistake when trying to fix this issue. Yes, I thought that I had the community folder empty, but actually I was looking at the community folder of a previous installation.

I later discovered the actual one, whch had some Navigraph leftover files. I cleaned them and MSFS then started working again.

Anyways, thanks for the help!
Regards

4

This is happening to me, but this little screen appears when I’m about to start the flight. Everything works perfectly well until the moment I select the place I want to fly, and when loading the game, this small screen closes the simulator. I’ve tried everything. I’ve had this problem for 2 months and nothing solves it.

Captura de tela 2023-12-05 215912
Captura de tela 2023-12-05 2159121771Ă—921 43.1 KB

5

What did you try ?. Is your community folder empty ?

6

Yes, the community folder is empty. When I say that I’ve tried everything, I tried everything I could do, such as uninstalling and reinstalling, checking the community folders, and trying to repair the game, but nothing led me to a definitive solution.

7

Not sure if your issue is resolved but I thought this link might be helpful - good luck!

8

This is just the standard MSFS error warning window we had before, that is buggy as well now, which informs user about the CTD that will happen. It´s normal that you have the CTD after pressing “Aceptar”.

Cheers

9

Hey mate! Thanks for the message.
I solved the problem by purchasing a Flight simulator from Steam. Everything returned to normal after uninstalling the old one and installing the one purchased from Steam.

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