Blue bar stop & freeze at 80% to FLY

User Support Hub Crashes (CTDs)
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1

ISSUE DESCRIPTION

I select the departure point and aircraft, then press FLY. The blue progress bar freezes when it reaches 80%. The program is likely unable to load Bing Maps. If I turn off “ONLINE FUNCTIONALITY” in General Options > Data, the flight starts normally. What could be causing this? After a long discussion with AI support, the issue wasn’t resolved in the slightest. I reinstalled MSFS 2020, but that didn’t fix it either. Next, I created a different account and was able to start the flight normally. So, I installed MSFS 2020 on another computer and logged in with my original account, but it froze again.My original account is the Deluxe edition, so I want to keep it.
The root cause was that I had edited the textures in the official folder using Paint. I deleted all the data and reinstalled everything, but bingDATA? won’t accept the connection (this is just my guess).

FREQUENCY OF ISSUE

every time on sim load,

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. After editing the textures in the official folder, I can no longer start the game

  2. I uninstalled the app and reinstalled it.

  3. However, it freezes while loading and I can’t start the game

[PC ONLY] FAULT BUCKET ID

It just shows up as “Not Responding” in Task Manager

It has been working without any issues since it was first released in 2020.

[PC Only] Are you using Developer Mode or have you made any changes to it? >Yes and no

[PC, MSFS 2020 Only] Are you using DX11 or DX12? >I tried both

[PC Only] What GPU (Graphics Card) do you use?>yes RTX2080 super 8GB

[PC Only] What other relevant PC specs can you share? i9-10900 32GB

MEDIA

2626
26262057×951 83.9 KB

Please add a screenshot or video of the issue occurring.

2

This topic has been moved to the User Support Hub > Crashes (CTDs) category as this is the most appropriate forum category for your post.

3

@TenPatrol made this post about the Windows Host File, and how it could cause server connectivity problems. You should check yours and if it’s got some weird entries, reset it back to default.

A link to Microsoft’s instructions for resetting the Host File to Windows default is in the post I linked to in the above paragraph.

I looked at the Host file on my Win11 sim computer and it looks exactly like the default host file (also shown in the Microsoft “How-To” link.)

4

Thank you for your reply, but,I did that, it didn’t solve the problem,There were no problematic entries in the hosts file, and even after updating the hosts file to the specified file, the issue persisted.

5

Strangely enough, if I create a sub-account and start the game using that account, I can play normally with turned on “ONLINE FUNCTIONALITY” in General Options > Data, though I can’t use the Deluxe version.
Could there be a problem with the server data for my original account?

6

AI GEMINI told me this command…

start shell:AppsFolder\Microsoft.FlightSimulator_8wekyb3d8bbwe!App -DeleteCloudSaves

All of MSFA2020 data is gone.but I can start it now.

My problem has been solved, and I’m back at square one.Oh well.

7

Yet another ‘DeleteCloudSaves’ to the (rescue?)
Glad it fixed your problem, but…

I had to do that when my graphics settings kept reverting to Medium every time I started the sim. It fixed the problem, but at what cost?

Another user recently had the same problem, and I suggested the ‘DeleteCloudSaves’ option as a last result.

We shouldn’t have to do this.