Can not download MSFS - Steam

Brief description of the issue:

Provide Screenshot(s)/video(s) of the issue encountered:

Detail steps to reproduce the issue encountered:
I bought FS 20 on steam and i installed the 1 GB from steam. I gave the app administrator rights. And then I clicked on play, but then the pc ask me to allow fs 20 I clicked on yes and nothing happened no airplane picture no download if 100 gb please help me

Hi @ToastKuh1754677,
If this is the first time you are installing or first time since a clean Windows 10 install, check that you have US English Language Pack for Apps & Websites installed.

If it’s crashing, look at the Event Viewer for what exception error it may report.

I talked with the microsoft and they didnt find the problem they said i should reinstall windows but i wont do that did you know what this failure mean?

you not need to do that in 99,999999% of the cases…

Let us clarify a bit things:

why ? and what exactly you have done ?

what was you asking for ?.. Firewall ?

Then check what @Hester40MT mentioned. Have you installed it, do you know what is meant and how to install ?

PS.: if you have trouble with english, write me a PN… in german :wink: … then you can also explain in german in bit more deepth what you have already tried…

MODERATOR EDIT:
Ok in German I bought the Flight simulator 2020 on 24.12 and downloaded the 1.4 GB in the store, then if I want to open the launcher the simulator then the simulator does not open. at support I called and they tried a lot so to change the keyboard to US English to open the app as an administrator, update windows, update drivers but nothing happens and now they have said I should reinstall windows. I hope there is another solution.

Not here within the thread in German :rofl: … in a PN… I open a PN thread for us :slight_smile:

MODERATOR EDIT:
And yes I installed and run the media creation tool and reinstalled Windows but unfortunately that doesn’t work.

info:
within PN thread we find out that ZoneAlarm blocket the Application.

additional I bring the Keyword 0xc000005 / c000005 into the thread.

This case here show us, that network issues can also cause these error number, as expected in the CTD threads.

I don’t have zone alarm and having the same issue with steam won’t launch the simulator and installation. Any tips thank you

Possible other kind of application which block your application or the network traffic for it ?

e.g. which kind of Virus-Protection you have installed ?

Also, to be sure:

  • if you start the application, it comes shortly up and then closed directly ?
  • you have an entry within windows event log ( viewerr ) ?

Hi @MichaMMA seems to be downloading again, finally. What I did was removed all the USB connections including my soundcard just left the wireless mouse and keyboard. Did the win10 image tool download and performed a win10 reset. What I noticed when I did the same procedure the automatic update download was enabled and straight away I got a few of the latest security updates and again didn’t work. This time I put the win10 download on pause and kept the win10 as it is after using the image tool win10 reset. Seems to me a bug with one of the latest win10 updates. Also I installed the nvidia GeForce fix 460.89. Let’s see if everything goes back to work after installation.

Which Windows Version you have installed ?

This kind of issues should no longer exist with 20H2, so far I know.

And step by step… let first install ALL windows updates, patches,… , drivers (e.g nvidia), etc and AFTER this start to install MSFS :slight_smile:

And yes… if you not !! own a 30xx card, then install the latest 460… , otherwise install the the former 45…

20H2 here
My drivers were all updated during the whole time.I won’t update the latest win10 security for now as that seems to be the culprint of my problem.

strange… some users reported former an issue with some secure updates, but this is realy a while ago.