Can’t refuel at gas pumps

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ISSUE DESCRIPTION

Description of the issue:

I can re-fuel using the EFB or by using the re-fuel/repair command but I cannot re-fuel at the gas pumps at airports.

I do the same thing as I did in 2020 but no interface window pops up when parked in front of the pump.
Tried with different aircraft but no luck.
Call ing the fuel truck from ground services is either not available or does not work.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?

Yes. Does not work with or without add-ons

FREQUENCY OF ISSUE

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?

Always

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. Roll up to a gas pump, or
  2. Contact ground services (when available) and request fuel truck

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:

Not relevant

[PC Only] Are you using Developer Mode or have you made any changes to it?

No

[PC, MSFS 2020 Only] Are you using DX11 or DX12?

[PC Only] What GPU (Graphics Card) do you use?

RTX 4080 super

[PC Only] What other relevant PC specs can you share?

AMD Ryzen 7 7800X3D processor
64G ram

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

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Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
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If relevant, provide additional screenshots/video:
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2

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Essentially, yes. One difference I noticed is that I landed at KBLV (which services some commercial airlines as well as GA traffic. It has both a fuel pit and fuel trucks IRL (and apparently in the sim). I got the same bad results as the OP when pulling up to the fuel pit (no way to refuel from the pumps), but was able to successfully request a fuel truck. So I think that part is conditional upon services the sim offers at the airport. But the main gist of the issue is what the OP stated. It doesn’t offer a refuel from the pumps like it did before.

Provide extra information to complete the original description of the issue:
• per comments above.

If relevant, provide additional screenshots/video:
•