Cannot Create Topics

madbraindoc · February 11, 2021, 12:10am

Just piggy backing on this forum as I cannot post New Topics. About 2 weeks ago, “+New Topics” was greyed out and a would show up on my mouse. I put a Zen Desk request, and after about a thousand cookies deletions and logging in and out, it still occurs. Strange thing that it happens with Chrome, Edge and Internet Explorer, but doesn’t happen when I log into the forums on my iPhone. I can use the iPhone but I hate trying to type on it!

NyxViliana · February 11, 2021, 1:32am

Hi there,

I have created a new topic for your issue.

Could you do me a favour and click on this link: #community:general-discussion-feedback and see if the + New Topic.

Let me know by replying to this topic.

madbraindoc · February 11, 2021, 1:41am

Thanks! Appreciate the post

madbraindoc · February 11, 2021, 1:45am

Zen desk tried to help but they gave up. They replied “there’s nothing wrong with your account. It’s a browser issue”.

Thanks for nothing, I guess.

NyxViliana · February 11, 2021, 1:46am

Are you able to create topics now, or are you still getting a disabled button?

madbraindoc · February 11, 2021, 9:13am

No, I cannot create a new topic. The button is still greyed out.

NyxViliana · February 11, 2021, 9:14am

Can you please post a screenshot to this topic, of the category I linked above (General Discussion), including the navbar.

madbraindoc · February 11, 2021, 9:35am

Here is the pic. As discussed this occurs with all browsers (Chrome, Edge, IE) on Windows based computers home and at work.:

Here is the same screen on my iphone:

Filippo20032222 · February 11, 2021, 9:36am

I have same issue too on computer. Simply press shortcut “C” on keyboard that will create your topic.

NyxViliana · February 11, 2021, 9:38am

You cannot create topics while you are browsing a top level category such as “Community”, you need to enter a sub-category such as “General Discussion”, “Community Events” or “Marketplace”.

Please note some sub-categories are restricted, and only allow certain groups to post:

News and Announcements (Forum Staff)
Forum Guides, New Pilot and Advanced Pilot Guides (Trust Level 3 users - You are TL2)
Product Announcements (Only pre-approved users can post here).

If you click on #community:general-discussion-feedback you should be able to post there.

madbraindoc · February 11, 2021, 9:39am

Thanks that worked!

You would think that Microsoft help desk of all people would have been able to figure that out

madbraindoc · February 11, 2021, 9:40am

You are correct sir! My bad…

NyxViliana · February 11, 2021, 9:41am

What support team were you talking to, was it https://flightsimulator.zendesk.com?

madbraindoc · February 11, 2021, 9:48am

Yes it was

system · March 13, 2021, 9:48am

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.