Cannot enter game 22 hours after launch

Unable to get into the game. Stuck in loading screen with all “packages” loaded, the intro video playing in loop, only option being “Quit to desktop”

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I’m getting a little further, but I’m done here:

customize identity

Try choosing “default” instead of “custom” settings. I don’t know if it is a genuine fix, but I had about 5-10 failed attempts stuck on this screen and then I tried default one time and it worked. This was after trying re-installs, etc.

I installed 2024, but I couldn’t start a flight, so I’ve uninstalled the sim and trying to install it again, but I’m stuck at 97% again, this isn’t good enough, nearly 28 hours after launch and paying £130 for the privilege I still haven’t done one flight. How do we go about getting refunds if I decide to go down that route?