Can't download World Update 3

Still can’t download World Update 3.
Not selectable for download.
Cleared community folder, restarted sim and no joy.
Please what next

Have you claimed it from the marketplace?

Here is a link to the install instructions

and a link to the troubleshooter.

I hope these are some help!

Yeah Neo, tried but the buttons are sort of greyed out

Thankyou for the response.
Regarding the first link, have done all of that, the second link, I got the sim thru Steam.
Many thanks

If I read this linked article correctly, it doesn’t matter where you got the sim, the update comes from the MS Store marketplace.

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