Can't get past Xbox login screen

User Support Hub Install, Performance & Graphics
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Hello. Have played FS2020 plenty, but had a new hard drive installed and now attempting a fresh installation with Steam.

Open the game with Steam, and am asked for Xbox credentials. I am able to provide them, but after logging in I get this screen of death that never goes any further:

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11920×1080 192 KB

I have went through the entire help here: How to fix Xbox Live Sign-In issues – Microsoft Flight Simulator Support

Have completed these steps. No progress. I am signed into the Xbox app successfully even before attempting to start the game. Have started it from Steam and from the Xbox app. No success. I am perpetually stuck in the screen as pictured.

Any help would be greatly appreciated - this is my last ditch gasp, issues trying to play this game have plagued me for years and if I can’t remedy this, the juice simply won’t be worth the squeeze any longer and I’ll have to say farewell to FS for good.

Thanks in advance!

2 Likes
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I am not sure if this would be any help at all, but I usually logout and login again in the Microsoft Store account (thought windows browser) and ind the xbox account (i think you have already done the last one) when i have these kind of problems.

It 'usually’ works

3

Try

  1. Open Xbox app and sign out.
  2. Then, open Microsoft Store app and sign out.
  3. Go to Windows Settings → Apps → Installed Apps, click the three dots next to Gaming Services, and select Uninstall.
  4. Restart PC.
  5. Open Microsoft Store app and sign in.
  6. Then open Xbox app and observe the progress from 0% to 100% - this is when Gaming Services is being installed.
  7. Finally, sign in to Xbox app and launch MSFS.
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I will try both and report back. Thank you!

1 Like
5

No luck. Black box of death still in the middle of the screen as the game does nothing in the background.

I can now make out a message in the black box: “please retry with a different device or other authentication method to sign in. For more details, visit this link” - clicked the link, suggestions from there don’t work.

Other suggestions? “Buy Xplane?”

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Solved (this issue, at least. Surely there will be something else, knowing MSFS). Created a new Microsoft account and for some reason, that was successful.

Thanks everyone.

1 Like
7

Just got the same issue after reinstalling. I’m using the Steam version. What worked for me after several attempts:

  • Uninstall from Steam
  • Delete C:\Users\<your user>\AppData\Roaming\Microsoft Flight Simulator 2024
  • Delete <Steam Install Directory>\steamapps\common\MSFS2024
  • Close Steam
  • Connect to a VPN
  • Reinstall from Steam (disabled Steam’s cloud sync during installation)
  • Launch the game and login

Note: If you select the text in the black popup containing this link, you’ll see this message: Please retry with a different device or other authentication method to sign in

Hope this helps next users :slight_smile: