Career inaccessible: issue with the server

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ISSUE DESCRIPTION

Description of the issue:
during last week it was hard to play career because when clicking it on the main menu, after a few minutes of uninterruptible wait, it almost always result on this message

Error
Career inaccessible
There seems to be a temporary issue with the server managing the career mode. We will return you to the Main Menu and restore this game mode once the issue is resolved.
[Ok]

But retrying after one minute or two, i always hit same message

ALSO if you are playing in career (after many attempts) and for a misclick you go back to main menu, same problem: you’ll need 20 attempts or more to gain access to career mode

SOMETIMES after about 20 attempts, sometimes it works. But CAREFUL not to go back to main menu because otherwise you’ll be locked our again.

[PC Only] Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue?
i have none

FREQUENCY OF ISSUE

last 3 days i can’t play career

  • Friday the 21st: i trien 18 times to login to careed starting from 13 utc but i was able to run it after i count 18 attempts
    i had to quit my flight before destination and after that i can’t run career mode after about 20 attempts until 23 utc
  • Saturday the 22nd starting from 18 utc i wasn’t able to run career at all (sorry not counting my attempts, but more than 10 for sure)
  • Sunday the 23rd starting from 10utc i was able to run career and run maintenance on my planes, then i pressed “ESC” one more time and after back to main menu i wasn’t able to run career anymore after 24 attempts

each attempts took minutes because of the wait before the error, and the “cooldown”

How often does this occur for you (Example: Just once, every time on sim load, intermittently)?
intermittently last week - more often last 3 days when it was impossible to play

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue:

  1. run the game, after the load press start
  2. at the main menu click Career
  3. waste important minutes of your youth waiting to play but instead you get the error message

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

What peripherals are you using, if relevant:
i think they are not relevant - i rebooted my pc, rebooted my zyxel router (verifying my ip address changed after this)

[PC Only] Are you using Developer Mode or have you made any changes to it?
I don’t know what developer mode is - so i don’t, and i never changed it

[PC, MSFS 2020 Only] Are you using DX11 or DX12?
DX12

[PC Only] What GPU (Graphics Card) do you use?
not relevant but: RTX 4060 Ti

[PC Only] What other relevant PC specs can you share?
Windows 11 home, 16GB ram, about 100GB free space on my C drive.
Also i was able to successfully watch netflix, youtube and read this forum before launching flight simulator (just to verify no network problems).

MEDIA

Please add a screenshot or video of the issue occurring.

these are 3 attempts (about 15 minutes):

[END OF FIRST USER REPORT]


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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

Moved to User Support Hub > User Interface & Activities as this can’t be reproduced or is not being reported widely by players.

I just logged in now 0952H ET US and Career Service is responding with no delay.

today i’m playing with no prob - all seems normal now - i had problem during the weekend

to all users please report here your experience if you hit problems connecting to career server

To be fair, Career is now a distinct service with the sim, as it is with Live Weather, Live Traffic, ATC Text-to-Speech (Azure), Bing Maps and Photogrammetry. Any of those services could individually go down and impact the sim, so don’t be surprised if it does go down. But it’s not a Bug at that point, it’s a Service Outage.

understood
thanks for the kind clarification

so with all these different providers, who should the end user turn to on the weekend when there are problems connecting to the career server?

8:30 utc attempt 1 Career inaccessible
8:38 utc attempt 2 Career inaccessible
8:42 utc attempt 3 Career inaccessible

still trying

this morning again i can’t connect to the career server
is there anything i can do to diagnose where the problem might be?
or to figure out if the problem is server side or my-client side or network in-between side or whatever?

8:30 utc attempt 1 Career inaccessible
8:38 utc attempt 2 Career inaccessible
8:42 utc attempt 3 Career inaccessible
8:44 utc attempt 4 Career inaccessible
8:47 utc attempt 5 Career inaccessible
8:52 utc attempt 6 Career inaccessible
8:57 utc attempt 7 Career inaccessible
9:01 utc attempt 8 Career inaccessible
9:06 utc attempt 9 Career inaccessible
9:08 utc attempt 10 Career inaccessible
9:15 utc attempt 11 after a long wait after clicking “career” i’m finally in

I had the issue also, but only in the first 1 or 2 minutes when I start the game.
When I close career en then go back again, th problem is gone.

1 Like

this morning still having this problem

7:36 utc attempt 1 Career inaccessible
7:40 utc attempt 2 Career inaccessible
7:42 utc attempt 3 Career inaccessible
7:46 utc attempt 4 Career inaccessible
7:50 utc attempt 5 Career inaccessible
8:06 utc attempt 6 the good one: i’m playing

this morning

7:33 utc attempt 1 Career inaccessible
7:38 utc attempt 2 Career inaccessible
7:43 utc attempt 3 Career inaccessible
7:46 utc attempt 4 Career inaccessible
7:48 utc attempt 5 Career inaccessible
7:51 utc attempt 6 Career inaccessible
8:01 utc attempt 7 ok - now playing