ANSWER FROM NVIDIA BELOW:
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Subject
Steps to Download and Install the GPU Driver in Fresh Manner
Response By Email (Syed Ummeruddin) (02/23/2025 06:45 AM)
Hello Mike,
Thank you for contacting NVIDIA Customer Care.
This is Ummer, assisting you in troubleshooting the issue that you are experiencing, and I will be working with you to address your concerns as quickly as possible.
I understand you are seeking guidance in the process of performing a clean installation of the RTX 4070 Super graphic card driver due to conflicts with the DirectX12 API.
Firstly, I apologize for the inconvenience caused due to this issue. Please be assured that I will do my best to help you further or point you in the right direction.
Based on the issue described, please follow the steps in order to remove all the NVIDIA Services and Utilities and then attempt to install the latest graphic driver for the Graphic Card.
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Kindly uninstall all of the NVIDIA software and drivers from the computer by following the instructions below:
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Download the NVIDIA Cleanup Tool (CleanupTool.exe) from the download link below:
https://developer.nvidia.com/cleanup-tool
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Double-click the executable to launch the tool.
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Click ACCEPT to accept the End User License Agreement.
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Click Yes at the confirmation prompt.
The progress dialog appears.
Click OK at the completion dialog to close the dialog.
All NVIDIA software and drivers (including CUDA) have now been removed from the system.
NVIDIA recommends rebooting the system after the tool is finished.
- After restarting the PC you need to download and install the latest driver from NVIDIA.
Product Type - GeForce
Product Series - GeForce RTX 40 Series
Product - GeForce RTX 4070 Super
Operating System: Windows 11
Language: English
- After the graphic card driver has been downloaded , please follow these instructions to install the driver:
- Run the downloaded file in your system.
- Select Driver and NVIDIA Application.
- Select “Custom (Advanced)” install option and click Next.
- Put a checkmark in the “Perform clean install” option which is at the bottom and click Next.
- Follow the on-screen instructions to complete the installation.
- Once it is installed, please restart the machine once and check if the driver is updated correctly or not.
Additionally, for addressing the DirectX12 Conflicts, please try the following steps and check if this helps :
– Run Windows Update (Settings > Windows Update > Check for updates) to ensure DX12 is up to date.
– Check for corrupt system files by running: Perform SFC and DISM with below mentioned steps:
To use SFC, follow these steps:
- Open the Start Menu, type Command Prompt, and choose Run as administrator from the right pane.
- Type “sfc /scannow” and press Enter.
- The SFC tool will start scanning your system for problems and will try to fix any issues it finds.
– If an issue persists, try using the DirectX End-User Runtime Web Installer from Microsoft:
https://www.microsoft.com/en-us/download/details.aspx?id=35
Please take your time and update us the results at your earliest convenience. I look forward to your reply.
Best Regards,
Ummer
NVIDIA Customer Care
Auto-Response By (Administrator) (02/23/2025 05:18 AM)
The following answers might help you immediately. (Answers open in a separate window.)
Answer Link: How to capture D3D debug layer logs to detect application or runtime bugs
Answer Link: How to share feedback for low FPS/stutter/performance issues using GPUView trace logs
Answer Link: Graphics card basic troubleshooting for video corruption / crashing / system lock ups / freezes / BSOD
Answer Link: NVIDIA app FAQ
Answer Link: How to provide valuable feedback to NVIDIA
Customer By CSS Web (- -) (02/23/2025 05:18 AM)
Could you please give me step by step for uninstall and reinstall RTX4070 super drivers in windows 11 safely. There is a lot of info out there, but it includes some 3rd party software I am suspicious of. I’d like to have correct instructions from Nvidia because apparently, I might have conflict with DX12.
Thanks,
Mike
Question Reference # 250223-000102
- Date Created: 02/23/2025 05:18 AM
- Date Last Updated: 02/23/2025 06:45 AM
- Status: Waiting for customer
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