Crash on startup (Keep crashing to desktop when XBOX logo appears)

Perry3320 · June 25, 2022, 11:39am

My computer spec:
Intel(R) Core™ i7-8750H CPU @ 2.20GHz 2.21 GHz
16GB Ram
GTX 970

When I first start MSFS, it ables to install update (I install the whole game on D drive and main installer on C Drive) and after that I was able to fly it. After I kill the app and restart it again, it never works again. Everytime I launch MSFS while XBOX logo load up, it keeps crashing to desktop. And I’ve found the following error messages from Event Viewer.

Error Application (Details)
Event xmlns="http://schemas.microsoft.com/win/2004/08/>

System>

Provider Name="Application Hang " />

EventID Qualifiers="0 ">1002

Version>0

Level>2

Task>101

Opcode>0</Opcode

Keywords>0x80000000000000</Keywords

TimeCreated SystemTime="2022-06-25T14:03:15.8287071Z " /

EventRecordID>3568

Correlation />

Execution ProcessID="0 " ThreadID="0 " />

Channel>Application

Computer>DESKTOP-8S2F62R

Security />

System

EventData

Data>FlightSimulator.exe

Data>1.26.5.0

Data>7648

Data>01d8889c3dbce070

Data>4294967295

Data>C:\XboxGames\Microsoft Flight
Simulator_1\Content\FlightSimulator.exe

Data>9a185952-c4be-4122-b5e4-d6fd5c25858b

Data>Microsoft.FlightSimulator_1.26.5.0_x64__8wekyb3d8bbwe

Data>App

Data>Quiesce

Binary>510075006900650073006300650000000000

/EventData>

/Event>

Windows Error Reporting (Details)
Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event ">
System>

Provider Name="Windows Error Reporting " />

EventID Qualifiers="0 ">1001

Version>0

Level>4

Task>0

Opcode>0

Keywords>0x80000000000000

TimeCreated SystemTime="2022-06-25T14:03:15.8106670Z " />

EventRecordID>3567

Correlation />

Execution ProcessID="0 " ThreadID="0 " />

Channel>Application

Computer>DESKTOP-8S2F62R

Security />

/System>

EventData>

Data>1454264204774060459

Data>5

Data>MoAppHang

Data>Not available

Data>0

Data>Microsoft.FlightSimulator_1.26.5.0_x64__8wekyb3d8bbwe

Data>praid:App

Data>1.26.5.0

Data>00000000

Data>5bca

Data>2097152

Data />

Data>\?\C:\PROGRAM FILES\WINDOWSAPPS\MICROSOFT.FLIGHTSIMULATOR_1.26.5.0_X64__8WEKYB3D8BBWE\Packages\fs-base-videos\Videos\Logo_Mgs.mp4 \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A8E.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4A9E.tmp.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4AAD.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER4ACD.tmp.txt

Data>\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppHang_Microsoft.Flight_2841ae38728686f667677fbb76ea5a8f49b6f2f_936bb001_ed88791e-f51c-4cec-bbb6-71213bf5e9d0

Data />

Data>0

Data>9a185952-c4be-4122-b5e4-d6fd5c25858b

Data>268435456

Data>cc302ad9b2e50a1c942e9596d71fb1ab

Data>0

/EventData>

/Event>

MichaMMA · June 25, 2022, 11:43am

(mp4)

have you already tried the -FastLaunch option ?

And, or have you any kind of video-codec installed ( e.g… ff_*lib’s )?

HowTo FastLauch for Ms-Store users:

Perry3320 · June 25, 2022, 11:59am

Thanks for the reply. I’ve just tried it but after few seconds, it crashed to desktop again

Perry3320 · June 25, 2022, 12:02pm

When I open it up, this message always appears. But my MSFS is freshly installed. I haven’t install any third parties add-on yet. And no matter I choose Safe mode or Normal Mode, It keeps creashing after few seconds.

Perry3320 · June 25, 2022, 12:03pm

And I’m sure my windows and graphic cards drivers are up to date

Hester40MT · June 25, 2022, 12:05pm

Topic moved into Community Support.

The Bug Reporting category is for confirmed bugs that can be replicated by others using the provided template.

MichaMMA · June 25, 2022, 12:11pm

you get these message each time in case you had former a crash ( the game simple creates a lock file, and if that exist the game “know” that there was a crash ).

At least it seems -FastLaunch fixed the first issue you had.

It would be intressting what the new Message from Windows Event log is.
And , did you come already into the Main Menu now ?

And… had you ever had installed MSFS ?

Perry3320 · June 25, 2022, 2:56pm

No, I haven’t. This is my first time for MSFS installation.
And the problem is still existed. I can’t get into the main menu

Perry3320 · June 25, 2022, 2:59pm

Errors are still the same

MichaMMA · June 26, 2022, 11:30am

hmmm… I no longer see the mp4 file mentioned within the new log , so FastLaunch seems helped here, that I meant ( but it show us also, that somewhat is not ok with your system if your windows can not play that mp4 file ).

On other side there a many other reasons possible… As example: have you checked the windows virtual memory setting ( e.g. set to a fixed value min : 8gig max >25gig ? ).

May be a test with limiting the fps to a very low value ( e.g 25 ) might also be usefull.

Possible might be also a corrupt file in AppData, If I read “After I kill the app and restart it again,…” … You can try to try to clean rolling-cache file, scenery-index, context.xml.

Also ensure the other usually things like disable antiv-vir solution for test-case , also all other running applications, check for conflicting applications ( FAQ ) ( and I assume you have nothing with ‘VR’ installed ), In special Sound-Drivers cause often trouble ( e.g. stop nahimic service, remove asus sound-tools, update sound-drivers ), relogin in xbox, etc…

and… these D: drive… which filesystem is it - ntfs ?

CDG0261 · June 26, 2022, 1:10pm

Have you updated your graphics card driver? If yes, please return to the old program.