I own the game on both, Xbox Series X and my fairly formidable PC. Since building my new PC, I chose not to play on Xbox anymore. It was a ‘crutch’ to enable me to keep gaming until I built this new PC. The game used to work beautifully on this PC. Then, months ago out of the blue, it just decided to stop loading the game. I get the inital ‘sync/update/etc…’ screens, then fullscreen black with the small rotating circle in lower right corner of screen, the POOF, back to desktop. I have tried EVERYTHING recommended by all the zendesk stuff and many, many other ‘helpful’ videos and web sites. I am at a loss. My next step is to re-install windows. Here is a ‘brief’ list of things I’ve tried. There have been many other things I tried as well, each time after spending several hours resetting the MS store, the xbox app, etc, etc I end up giving up. Well today I decided to go over EVERYTHING one more time, still with no luck. Before I re-install windows, this is my last-ditch effort to get help from someone who may have been in my shoes and might possibly have the magic answer.
Windows 11 Pro 64-bit
Computer type: Virtual
Installation Date: 2/4/2023 1:35:48 PM (Upgraded to Win11 thinking that might help)
Intel Processor
Cores 16
Threads 24
Name Intel Processor
Specification 12th Gen Intel Core i9-12900K
Memory
Size 32538 MBytes
Physical Memory
Memory Usage 20 %
Total Physical 32 GB
Available Physical 25 GB
Total Virtual 37 GB
Available Virtual 28 GB
Motherboard
Manufacturer Gigabyte Technology Co. Ltd.
Model Z690 AORUS PRO (U3E1)
Graphics
Monitor Name LG TV SSCR2 on NVIDIA GeForce RTX 4090
Current Resolution 3072x1728 pixels
Work Resolution 3072x1680 pixels
NVIDIA GeForce RTX 4090
Manufacturer NVIDIA
Model GeForce RTX 4090
Device ID 10DE-2684
Revision A2
Subvendor NVIDIA (10DE)
Installed Fortect - verifying file integrity on PC
After full scan and repair - sim still won’t start.
Troubleshoot app in windows -
in command prompt run:
sfc /scannow
then
DISM.exe /Online /Cleanup-image /Restorehealth
then restart.
wsreset.exe
windows update
Latest graphics driver
reset game 2x
repair game
uninstall game/reinstall
install to different hard drive
unchecked “automatically manage paging file size…” vertual memory
Set page custom size to 12288 and max size to 24576
Checked, C:\Users%(my user name)\AppData\Local\Micrsoft Flight Simulator\Packages\Official\OneStore etc…
Deleted .fspatches
I don’t have “Sonic Studio 3” installed
Re-install MSFS - Did but strangely it didn’t seem to take as long as I thought it should for a 157gb game. It was ready to “PLAY” fairly quickly as indicated by the MS store.
- Logout from Xbox app and Microsoft Store app
- Look for the Xbox app and Microsoft Store app in the Windows menu, right-click, click app settings and then click terminate, restore and reset. Do this with the game too.
- Clear the store cache type ‘‘wsreset’’ in the Windows bar, run as admin, and wait for the screen to close and open the store automatically.
- Open the Microsoft Store app, click on the 3 dots in the upper right corner>downloads updates>get updates and update everything.
- Press the Windows Button then type Services.
Right-click over the Services App from the list of results.
Then select Run as Administrator
Scroll to the bottom and find the following services:
IP Helper
Xbox Live Auth Manager,
Xbox Live Game Save,
Xbox Live Networking Service,
Gaming Services.
Do this with each of the services listed above.
Right-click over the service and select Properties.
Find the Startup type section and make sure it’s set to Automatic.
If the service isn’t started, click Start to start the services.
Click Apply and OK to save changes.
- Restarted PC
Tried…
Disabling all my sound devices
Deleting (un-pairing) any Bluetooth devices
Un-plugging all my USB devices
Stopping ALL other apps before starting MSFS
Updating my Nvidia graphics drivers, played around with different versions just in case
Starting MSFS through the Xbox app
Starting MSFS as Administrator
Logging out from my MS account, both in “Microsoft Store” and the “Xbox app”
I don’t run antivirus software
Disabling Windows Firewall
Deleted cloud saves with:
start shell:appsFolder\Microsoft.FlightSimulator_8wekyb3d8bbwe!App -DeleteCloudSaves
don’t have any aftermarket ‘package’ folders
Verified language pack
Verified date/time/region
Uninstalled/reinstalled gaming services via powershell.
Unplugged all but mouse and keyboard
No other choice I guess but to re-install.
Any help would be appreciated.
.
