CTD after "low bandwidth" warning

Bug Reporting Hub Resolved
, , ,
1

:wave: Thank you for using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons?

NO

Brief description of the issue:

Warned i had low bandwidth (which i dont for anything else), went in to change it back to Bing (i do not have photogrammetry. live traffic and weather off at the moment), It crashed before i had a chance to do anything els (ie it did not ask me to confirm and resume)

Provide Screenshot(s)/video(s) of the issue encountered:

Detailed steps to reproduce the issue encountered:

as above

PC specs and/or peripheral set up if relevant

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

Faulting application name: FlightSimulator.exe, version: 1.30.12.0, time stamp: 0x63c582fa
Faulting module name: ntdll.dll, version: 10.0.22621.900, time stamp: 0xa97a9ed6
Exception code: 0xc0000374
Fault offset: 0x000000000010c249
Faulting process ID: 0x0x1C44
Faulting application start time: 0x0x1D938EC7416498D
Faulting application path: D:\SteamLibrary\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 3c6e1bd5-9844-4d11-adfa-fac8512d9832
Faulting package full name:
Faulting package-relative application ID:

Build Version # when you first started experiencing this issue:

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Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

2

I have since yesterday this sort of CTD.
I have this when he says that the Internet conncetion is too low and i put it on and Press on save it freezes.
In the past i have no problems at all that i put the Photogrammery on midflight.
It really annoying.

4 Likes
3

I’ve also got this problem: I haven’t changed anything with the game or my Internet connection, and MSFS has started to boot me to offline mode at the start of the flight. Attempting to re-enable photogrammetry CTDs.

4 Likes
4

Can also confirm, experienced this CTD several times over the past 2 days. My internet speeds are over 1000mpb with 200mbp upload.

Once I receive the ‘low bandwith’ error, I re-enable photogrammetry data manually and it causes MSFS to CTD.

2 Likes
5

I also have gotten the Low Bandwidth warning for the first time ever.

My speeds are 338 Mbps down and 10 Mbps up.

1 Like
6

Same here as well.

Yesterday I had the low bandwidth message and was kicked offline twice. On each occasion the sim froze and then CTD.

This is the first CTD I have had in ages as in weeks and maybe months. Internet is okay too, about 70. And not made any changes to my settings, no win 10 updates and no nvidia updates either.

3 Likes
7

Hi everyone, friendly reminder to please vote if you have had the issue

thanks

mark

1 Like
8

Also have low bandwith warnings after latest update (never had that before). Had one CTD, but only after switchting to online again. All others went fine without CTD.

9

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes
Provide extra information to complete the original description of the issue:
A message. ‘‘Stating low bandwidth moving you to offline mode’’

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

10

same issue today 3 times. never had problems with CTDs before that. first i thought it was maybe due to the live weather bug so i used a preset on the last flight. however that wasnt the case obviously.

eventviewer is just the generic errorcode 1000

here is a clip of it happening.

1 Like
11

Also the same issue, CTD after warning of being switched to offline/low bandwidth warning, I have 500mbps internet and haven’t had any connection issues with any other program. This really ought to be fixed as I have been constantly disconnected over the past week.

CTD MSFS
CTD MSFS1417×970 126 KB

13

Do you have the same issue if you follow the OP’s steps to reproduce it?

Yes

Provide extra information to complete the original description of the issue:

Same situation as already described on three flights now, exactly like in the video shown above. The bandwidth warning pops up, switch to offline mode occurs and the sim crashes even without actions taken on the dialogues.

The issue was encountered with multiplayer and traffic switched to off, Bing data and live weather was on.

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

A Fault Bucket ID is not provided on the first information after the CTD happened, however one is provided on the second information. The full details are provided as following:

Error 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /> 
  <EventID>1000</EventID> 
  <Version>0</Version> 
  <Level>2</Level> 
  <Task>100</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2023-02-14T09:00:25.1381561Z" /> 
  <EventRecordID>18719</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="14572" ThreadID="18520" /> 
  <Channel>Application</Channel> 
  <Computer>DESKTOP-S03DAIQ</Computer> 
  <Security UserID="S-1-5-21-XXXXXXXXXX-XXXXXXXXXX-XXXXXXXXXX-1001" /> 
  </System>
- <EventData>
  <Data Name="AppName">FlightSimulator.exe</Data> 
  <Data Name="AppVersion">1.30.12.0</Data> 
  <Data Name="AppTimeStamp">63c582fa</Data> 
  <Data Name="ModuleName">FlightSimulator.exe</Data> 
  <Data Name="ModuleVersion">1.30.12.0</Data> 
  <Data Name="ModuleTimeStamp">63c582fa</Data> 
  <Data Name="ExceptionCode">c0000005</Data> 
  <Data Name="FaultingOffset">00000000012bfe43</Data> 
  <Data Name="ProcessId">0x52c0</Data> 
  <Data Name="ProcessCreationTime">0x1d9404bc95d4ddd</Data> 
  <Data Name="AppPath">C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe</Data> 
  <Data Name="ModulePath">C:\Program Files (x86)\Steam\steamapps\common\MicrosoftFlightSimulator\FlightSimulator.exe</Data> 
  <Data Name="IntegratorReportId">9e65eed9-f66d-4450-9c25-577ff379ca90</Data> 
  <Data Name="PackageFullName" /> 
  <Data Name="PackageRelativeAppId" /> 
  </EventData>
  </Event>
Information 1 - No Fault Bucket ID 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" /> 
  <EventID>1001</EventID> 
  <Version>0</Version> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2023-02-14T09:00:28.0968941Z" /> 
  <EventRecordID>18720</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="14572" ThreadID="18520" /> 
  <Channel>Application</Channel> 
  <Computer>DESKTOP-S03DAIQ</Computer> 
  <Security UserID="S-1-5-21-XXXXXXXXXX-XXXXXXXXXX-XXXXXXXXXX-1001" /> 
  </System>
- <EventData>
  <Data Name="Bucket" /> 
  <Data Name="BucketType">0</Data> 
  <Data Name="EventName">APPCRASH</Data> 
  <Data Name="Response">Nicht verfĂŒgbar</Data> 
  <Data Name="CabId">0</Data> 
  <Data Name="P1">FlightSimulator.exe</Data> 
  <Data Name="P2">1.30.12.0</Data> 
  <Data Name="P3">63c582fa</Data> 
  <Data Name="P4">FlightSimulator.exe</Data> 
  <Data Name="P5">1.30.12.0</Data> 
  <Data Name="P6">63c582fa</Data> 
  <Data Name="P7">c0000005</Data> 
  <Data Name="P8">00000000012bfe43</Data> 
  <Data Name="P9" /> 
  <Data Name="P10" /> 
  <Data Name="AttachedFiles">\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ade7b3a7-9fa7-4d1a-b26a-a2485c929c6a.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ca30243d-ef02-4871-a0ac-6fb0f41c2002.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3d8374b1-d960-48ac-8184-e1c7a2a46ea2.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e2764377-b8b8-414e-8bbf-8044c507c5d5.tmp.txt \\?\C:\Users\Gener\AppData\Local\Temp\WER.a7f3c0bb-1d6f-4a99-9f50-0f45ff62ab9c.tmp.appcompat.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e790ecd3-ae3c-466e-9a10-92321d9f3950.tmp.xml</Data> 
  <Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_FlightSimulator._44feed9a787ee6ac6d7a905c133041d21b7980b3_ec018cca_cab_805162fa-08b7-47c2-b825-0c425e3329cb</Data> 
  <Data Name="AnalysisSymbol" /> 
  <Data Name="Rechecking">0</Data> 
  <Data Name="ReportId">9e65eed9-f66d-4450-9c25-577ff379ca90</Data> 
  <Data Name="ReportStatus">4</Data> 
  <Data Name="HashedBucket" /> 
  <Data Name="CabGuid">0</Data> 
  </EventData>
  </Event>
Information 2 - Fault Bucket ID = 1750722401064664326, Typ 4 
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" /> 
  <EventID>1001</EventID> 
  <Version>0</Version> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2023-02-14T09:00:32.0119211Z" /> 
  <EventRecordID>18721</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="23216" ThreadID="14192" /> 
  <Channel>Application</Channel> 
  <Computer>DESKTOP-S03DAIQ</Computer> 
  <Security UserID="S-1-5-18" /> 
  </System>
- <EventData>
  <Data Name="Bucket">1750722401064664326</Data> 
  <Data Name="BucketType">4</Data> 
  <Data Name="EventName">APPCRASH</Data> 
  <Data Name="Response">Nicht verfĂŒgbar</Data> 
  <Data Name="CabId">0</Data> 
  <Data Name="P1">FlightSimulator.exe</Data> 
  <Data Name="P2">1.30.12.0</Data> 
  <Data Name="P3">63c582fa</Data> 
  <Data Name="P4">FlightSimulator.exe</Data> 
  <Data Name="P5">1.30.12.0</Data> 
  <Data Name="P6">63c582fa</Data> 
  <Data Name="P7">c0000005</Data> 
  <Data Name="P8">00000000012bfe43</Data> 
  <Data Name="P9" /> 
  <Data Name="P10" /> 
  <Data Name="AttachedFiles">\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ade7b3a7-9fa7-4d1a-b26a-a2485c929c6a.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ca30243d-ef02-4871-a0ac-6fb0f41c2002.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.3d8374b1-d960-48ac-8184-e1c7a2a46ea2.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e2764377-b8b8-414e-8bbf-8044c507c5d5.tmp.txt \\?\C:\Users\Gener\AppData\Local\Temp\WER.a7f3c0bb-1d6f-4a99-9f50-0f45ff62ab9c.tmp.appcompat.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e790ecd3-ae3c-466e-9a10-92321d9f3950.tmp.xml</Data> 
  <Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_FlightSimulator._44feed9a787ee6ac6d7a905c133041d21b7980b3_ec018cca_805162fa-08b7-47c2-b825-0c425e3329cb</Data> 
  <Data Name="AnalysisSymbol" /> 
  <Data Name="Rechecking">0</Data> 
  <Data Name="ReportId">9e65eed9-f66d-4450-9c25-577ff379ca90</Data> 
  <Data Name="ReportStatus">268435456</Data> 
  <Data Name="HashedBucket">f08f45e075b406dba84bd0bf7fc73d06</Data> 
  <Data Name="CabGuid">0</Data> 
  </EventData>
  </Event>

Additional information:

Recent DxDiag report

DxDiag.txt (111.3 KB)

In sim graphical settings 
{Video
	Adapter "NVIDIA GeForce RTX 2080 Ti"
	Monitor 0
	Windowed 1
	FullscreenBorderless 1
	WindowActive 0
	Resolution 3440 1440
	FullScreenResolution 3440 1440
	PosX 0
	PosY 23
	AntiAliasing DLSS
	DLSSMode DLAA
	DLSSG 0
	Reflex ON
FSRMode BALANCED
	PrimaryScaling 1.000000
	SecondaryScaling 1.000000
	SharpenAmount 1.000000
	ReprojectionMode 0
	WorldScalePercentVR 100
	AntiAliasingVR TAA
	DLSSModeVR PERFORMANCE
	DLSSGVR 0
	ReflexVR ON
FSRModeVR PERFORMANCE
	PrimaryScalingVR 0.800000
	SecondaryScalingVR 1.000000
	SharpenAmountVR 1.000000
	VSync 1
	HDR10 0
	Raytracing 0
	PreferD3D12 0
}
{Graphics
	Version 1.1.0
	Preset Custom
	{Texture
		MaxAnisotropy 16
		Quality 0
	}
	{SuperSampling
		SuperSampling 2
	}
	{Terrain
		LoDFactor 2.000000
	}
	{OffscreenTerrainPreCaching
		Enabled 1
		Quality 3
	}
	{ObjectsLoD
		LoDFactor 1.500000
	}
	{Shadows
		MaxSliceCount 4
		Size 8192
		DLightContributionCullingThresholdS0 0.100000
		DLightContributionCullingThresholdS1 0.100000
		DLightContributionCullingThresholdS2 0.100000
		DLightContributionCullingThresholdS3 0.100000
		OmniContributionCullingThreshold 0.000000
	}
	{HeightFieldShadows
		Enabled 1
		Size 2048
	}
	{SSRaytracedShadows
		Enabled 1
		Quality 3
	}
	{Water
		FFTSize 512
	}
	{VolumetricClouds
		Enabled 1
		Quality 3
	}
	{VolumetricLights
		Enabled 1
		Quality 3
	}
	{ReflectionProbe
		Size 256
	}
	{SSR
		Enabled 1
		HalfRes 0
		Quality 3
	}
	{WindShield
		Quality 3
	}
	{SSAO
		Enabled 1
		Quality 3
	}
	{Bloom
		Enabled 1
	}
	{DOF
		Enabled 1
		Quality 3
	}
	{MotionBlur
		Enabled 1
		Quality 3
	}
	{Buildings
		Enabled 1
		Quality 3
	}
	{VegetationLarge
		Enabled 1
		Quality 3
	}
	{VegetationSmall
		Enabled 1
		Quality 3
	}
	{TextureSynthesis
		Quality 3
	}
	{PostProcess
		Enabled 1
		EyeAdaptation 1
		ColorGrading 1
		Sharpen 1
		Fringe 1
		LensDistortion 1
		Dirt 1
		LensFlare 1
		FilmGrain 1
		Vignette 1
		LensBlurMultiplier 1.000000
		FringeMultiplier 1.000000
	}
	{VectorDataTessellation
		Enabled 1
		Quality 2
	}
}
15

Experiencing the same as OP and other users, since a couple of weeks now. Speedtest is giving me 150Mbps up and 35Mbps down with a ping of 19 ms.

16

Same issue.

I get these bandwidth warnings all the time despite having a solid 300 Mbps internet connection. They always say ‘reconnected’ within 5 seconds.

I just really, really wish they’d make these pop ups less intrusive. It shouldn’t be locking flight controls requiring you to click a button or disabling online scenery like this; it’s so frustrating, especially if it happens on final and you end up crashing. Just make it a little notification with no interaction.

1 Like
17

I had the same issue. I removed the ROLLINGCACHE.CCC file in my main MSFS directory (my directory cache) and created it again from scratch in the Rolling Cache Settings menu in the sim. Then I renamed the ROLLINGCACHE.CCC file to MANUALCACHE.CCC, and then created the ROLLINGCACHE.CCC file in the Sim again.
Now, I have two files MANUALCACHE.CCC and ROLLINGCACHE.CCC. It helped me get rid of CTD.

18

you tell the sim that the former RCache file is now the Manuall.Cache file ? I assume that Manual
ccc will be ignored, at least we not know whether both have same file-format.

In each case, dont set the size of RC to a useless high value. If you assume issues, disable RCache or set a low size, e.g. 2gig. There are topics about problems in special where users set the RCache file size to extrem values, which nobody need.

19

I’ve had this CTD twice now, I get a low bandwidth warning (despite having a solid and secure internet connection) and bing maps disables itself. Both times when I’ve turned it back on it’s caused a CTD. I was flying PER-LHR and was 30 minutes out as well from the 17 hour flight. What a kick in the teeth!

Faulting application name: FlightSimulator.exe, version: 1.30.12.0, time stamp: 0x63c56d8f
Faulting module name: ntdll.dll, version: 10.0.22621.900, time stamp: 0xa97a9ed6
Exception code: 0xc0000374
Fault offset: 0x000000000010c249
Faulting process ID: 0x0x149C
Faulting application start time: 0x0x1D94BC45BD40CCA
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 1b04bb1f-c86e-4f03-8fbc-dbfa9b1a7a45
Faulting package full name: Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

20

CTD when enable automatically (why is msfs disabling it at all) disables online service after this pseudo “you are offline” warning 


It su
ck.s soo much


Fehlerbucket 2285944949597019760, Typ 5

Protokollname: Application
Quelle: Application Error
Datum: 03.03.2023 21:56:31
Ereignis-ID: 1000
Aufgabenkategorie:Anwendungsabsturzereignisse
Ebene: Fehler
SchlĂŒsselwörter:
Beschreibung:
Name der fehlerhaften Anwendung: FlightSimulator.exe, Version: 1.30.12.0, Zeitstempel: 0x63c56d8f
Name des fehlerhaften Moduls: FlightSimulator.exe, Version: 1.30.12.0, Zeitstempel: 0x63c56d8f
Ausnahmecode: 0xc0000005
Fehleroffset: 0x00000000027c8466
ID des fehlerhaften Prozesses: 0x0x9E08
Startzeit der fehlerhaften Anwendung: 0x0x1D94E04654F2A2F
Pfad der fehlerhaften Anwendung: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Pfad des fehlerhaften Moduls: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Berichtskennung: 09364969-64e8-41b8-a2fe-8af08d5eb0f9
VollstÀndiger Name des fehlerhaften Pakets: Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe
Anwendungs-ID, die relativ zum fehlerhaften Paket ist: App
Ereignis-XML:



1000
0
2
100
0
0x8000000000000000

15333


Application


FlightSimulator.exe
1.30.12.0
63c56d8f
FlightSimulator.exe
1.30.12.0
63c56d8f
c0000005
00000000027c8466
0x9e08
0x1d94e04654f2a2f
C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
09364969-64e8-41b8-a2fe-8af08d5eb0f9
Microsoft.FlightSimulator_1.30.12.0_x64__8wekyb3d8bbwe
App

Stack
[0x0] ntdll!NtWaitForMultipleObjects + 0x14
[0x1] KERNELBASE!WaitForMultipleObjectsEx + 0xe9
[0x2] KERNELBASE!WaitForMultipleObjects + 0xe
[0x3] kernel32!WerpReportFaultInternal + 0x587
[0x4] kernel32!WerpReportFault + 0xbe
[0x5] KERNELBASE!UnhandledExceptionFilter + 0x3db
[0x6] ntdll!RtlUserThreadStart$filt$0 + 0xac
[0x7] ntdll!_C_specific_handler + 0x97
[0x8] ntdll!RtlpExecuteHandlerForException + 0xf
[0x9] ntdll!RtlDispatchException + 0x286
[0xa] ntdll!KiUserExceptionDispatch + 0x2e
[0xb] FlightSimulator!FlightSimGetProcessId + 0x1338526
[0xc] FlightSimulator!FlightSimGetProcessId + 0xea8989
[0xd] FlightSimulator!FlightSimGetProcessId + 0xea83dc
[0xe] FlightSimulator!FlightSimGetProcessId + 0x1013d01
[0xf] FlightSimulator!FlightSimGetProcessId + 0x100d88b
[0x10] FlightSimulator!FlightSimGetProcessId + 0xc1e97a
[0x11] FlightSimulator!FlightSimGetProcessId + 0xc1e576
[0x12] FlightSimulator!FlightSimGetProcessId + 0x129420f
[0x13] FlightSimulator!FlightSimGetProcessId + 0x1294048
[0x14] FlightSimulator!FlightSimGetProcessId + 0x91edb6
[0x15] kernel32!BaseThreadInitThunk + 0x1d
[0x16] ntdll!RtlUserThreadStart + 0x28

21

I had this once several hours ago and I’m pretty certain it was a genuine server error as opposed to an internet drop out, a rare occurence for me but it can happen. Restarting MSFS and toggling online services brought things back to life after a few seconds delay.

22

But, if you flew several hours 
 and getting “offline scenery”, means that the world just looks blurry, i want to switch world data back on 
 or msfs should stop turning it off by itself. what should never happen is that just turning it back on that msfs CTD
 They should fix the reason for the red “offline warning” and not make the warning gone auto switch data offline 
 thats weired
 they should disable this red warning message without switching something offline and make the ctd when i want to switch it on.