Was working fine until about two weeks ago when all of a sudden I could not get past the loading screen without it crashing. Have uninstalled and reinstalled twice and don’ t have any third party apps running in the background. All drivers updated. Here’s the Critical Event readout. Any help would be greatly appreciated!
Source
FlightSimulator.exe
Summary
Stopped working
Date
1/25/2024 6:30 PM
Status
Report sent
Description
Faulting Application Path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.35.21.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Problem signature
Problem Event Name: MoAppCrash
Package Full Name: Microsoft.FlightSimulator_1.35.21.0_x64__8wekyb3d8bbwe
Application Name: praid:App
Application Version: 1.35.21.0
Application Timestamp: 00000000
Fault Module Name: StackHash_279a
Fault Module Version: 10.0.22621.2706
Fault Module Timestamp: dd4b5936
Exception Code: c0000374
Exception Offset: PCH_10_FROM_ntdll+0x000000000009FEC4
OS Version: 10.0.22635.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 279a
Additional Information 2: 279a9adf3041521d9ff5274f8a4ccd31
Additional Information 3: 8ffd
Additional Information 4: 8ffd047d3b933452d945d83a560c242e
Extra information about the problem
Bucket ID: 76f7bb6cbe60093a63996a37b6e122ac (1412276745681314476)
Hello. I’ll try to help you.
1-Let’s run MSFS as administrator and without any USB connected to your computer.
2-Make sure you don’t have any additional addons in the community folder.
3-In the local cache folder we will also remove if the content and exe xml are present.
With this, run MSFS and we’ll see what happens.
Thank you for offering to help! I’ve run it with zero USBs plugged in, as an administrator and the community folder is empty. Emptied local cache folder. Still crashes…
did you tried the classics sfc/ scannow commands as suggested here also running restore health commands maybe worth it. I suspect upstream windows file corrupted
https://flightsimulator.zendesk.com/hc/en-us/articles/4405340433042-Advanced-Troubleshooting-How-to-troubleshoot-games-and-apps-from-Microsoft-Store
PERFORM SYSTEM FILE CHECK
System File Checker is a utility in Windows that checks for problems with files on your computer. To run it, follow these steps:
- Make sure you’ve installed the latest updates for Windows, and then restart your machine. To find out more, read Update Windows.
- In the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then select Yes.
- Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each “/”), and then press Enter. (Note: This step may take a few minutes to start and up to 30 minutes to complete.)
- After you see a message that says “The operation completed successfully,” type sfc /scannow (note the space between “sfc” and “/”) and press Enter.
- After you see a message that says, “Verification 100% complete,” type exit.
If the download or the update fails with an error message or freezes mid-way, reset the installer, use Disk Cleanup to remove temporary, cache and log files created by the operating system and other programs or manually delete the files in the installation folder.
don’t hesitate to open a ticket on Zendesk they are usually very prompt to answer and suggest various workaround. Hope you will fast found the issue
Thank you! Trying these now. I just reinstalled for the third time. Will open a zendesk ticket if these don’t work. Thanks again!
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