[CTD] DXGI_ERROR_INVALID_CALL (0x887a0001)

[austint30]

SIM INFORMATION

This is vital information for our test team, please do not skip it or your issue may not be able to be reproduced or fixed.

• Microsoft Flight Simulator 2020 or 2024: 2024

• Version Build Number (Where do I locate that?): I would get this if I didn’t have to wait in the queue again. It’s the launch version of the game.

• Game Platform (Exampe: Steam, Xbox, MS Store): MS Store PC

ISSUE DESCRIPTION

1. Did you remove all your community mods/add-ons? If yes, are you still experiencing the issue? Yes

2. Description of the issue: CTD after changing anti-aliasing settings in VR

FREQUENCY OF ISSUE

How often does this occur for you? (Example: Just once, every time on sim load, intermittently) Happened once

REPRODUCTION STEPS

Please list clear steps you took in order to help our test team reproduce the same issue.

1. Use a Pimax Crystal
2. Enable foveated rendering options in Pimax Software
3. Launch game and activate VR
4. Switch anti-aliasing to DLSS
5. Switch anti-aliasing to DLAA. You may need to close the game and reopen to get the crash.

YOUR SETTINGS

If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.

1. What peripherals are you using, if relevant: Pimax Crystal VR Headset

2. [PC Only] Are you using Developer Mode or have you made any changes to it? No

3. [PC, MSFS 2020 Only] Are you using DX11 or DX12? DX12

4. [PC Only] Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version): Nvidia RTX 4080 Super, 32.0.15.6109

5. [PC Only] Share your Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons: Fault bucket 2198305157660522990, type 5

6. [PC Only] What other relevant PC specs can you share? RTX 4080 Super, AMD Ryzen 5800X3D, Pimax Crystal VR Headset

MEDIA

Please add a screenshot or video of the issue occurring.

[END OF FIRST USER REPORT]

---

For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•

[LittleC1074]

Provide extra information to complete the original description of the issue:
• Yes I do

Provide extra information to complete the original description of the issue:

Every time I try to fly or get to the flight menu I get the error and then the simulator just crashes. Due to this issue I am still yet to play the game.

If relevant, provide additional screenshots/video:
•
I have a video that it won’t let me upload sorry

[Lancealotg2330]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• I get the same error but during a flight

Provide extra information to complete the original description of the issue:
• This has happened three times now for me.

If relevant, provide additional screenshots/video:
• Fault bucket 2198305157660522990, type 5

[LittleC1074]

I am yet to try all the trouble shooting methods and now I get this new error and the old one. The new error is as follows dxgi_error_driver_internal_error (0x887A0020) here is a photo of the new error

Sorry about the weird camera angle.

[LittleC1074]

Here is a photo of the original error dxgi_error_invalid_call (0x887a0001

Once again sorry for the weird camera angle.

[amarks1]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• Yes, same DXGI invalid call error on my Alienware M15 R7 laptop with a 8GB 3070 Ti Laptop GPU and driver version 566.14.

Provide extra information to complete the original description of the issue:
• Every time I try to fly or get to the flight menu I get the error and then the simulator just crashes. Due to this issue I am still yet to play the game for long sessions.

Was flying the Draco X over the Grand Canyon with terrain LOD at 400 when this error appeared on my laptop, lower graphics settings seem to mitigate the error for a bit.

If relevant, provide additional screenshots/video:
•

[Cutysark]

I have exactly the same problem.
So far, I also haven’t been able to fly a longer route in the A320.

[Lancealotg2330]

Is everyone having this issue using VR?
Trying to find something in common.
Edit: noticed amarks is using a laptop so probably not.

[PopRiver498]

Yip!

[Si1207886]

I’m now having this issue. Not in VR. Nvidia 4090, latest driver, no overclocking or overheating

[Cutysark]

Anyone find the solution? I sent a request to zendesk about this, but the answer did not give any help. They just said that they will look at this problem when possible.

[Si1207886]

This shows how highly they value their customers!

[Embutramid]

I have the problem too. Didn’t overclock, the graphics card doesn’t overheat and I have the latest driver.

[vOid21091968]

Do you have the same issue if you follow the OP’s steps to reproduce it?
• yes, and I don’t even have to follow. Just play in VR whatever mission.

Provide extra information to complete the original description of the issue:
• SimHaptic and FlyPTMover with Pimax Play running parallel

If relevant, provide additional screenshots/video:
• just the same error window

[Embutramid]

My problem was the openxr tool. If I turn it off, the error is gone.

[Cutysark]

Hi. A possible solution is here :https://www.youtube.com/watch?v=J3fofOGVw5g&t=173s&ab_channel=2020fs%27ers. At least worked for me.

[Embutramid]

I still have the problem when I turn off OpenXR and the YT video didn’t help either.

[Toronto50]

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
•
I have this issue just started today.
I dont have pimax nor do i know what it is as im not a computer geek just a customer and flight simmer.
I would like to see some answers from moderators/admin on this as it seems no one cares? Dont assume we all know alot about computers!

[Ginsu]

Do you have the same issue if you follow the OP’s steps to reproduce it?
•

Provide extra information to complete the original description of the issue:
•

If relevant, provide additional screenshots/video:
• Having the same issue.

Game source = Xbox game pass
Playing VR using Quest 3 and Virtual Desktop
PC Specs = Windows 11 23h2, Nvidea RTX 4090 (566.14). Intel 13700k 32gb RAM. Using Sim Racing studio for motion on a DOF H2 motion platform. Game was running fine prior to the latest update.

[Ginsu]

Works fine with TAA so it’s definitely related to DLSS.