CTD issue of sim

User Support Hub Crashes (CTDs)
,
1

:wave: Thank you using the Bug section, using templates provided will greatly help the team reproducing the issue and ease the process of fixing it.

Are you using Developer Mode or made changes in it?

No

Have you disabled/removed all your mods and addons?

Yes

Brief description of the issue:

CTD while loading approx. 2/3rds way into load screen Ran the following commands (admin rights):
Dism.exe /online /Cleanup-Image /checkhealth

Dism.exe /online /Cleanup-Image /scanhealth

Dism.exe /online /Cleanup-Image /Restorehealth

sfc /scannow

Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore

Dism.exe /Online /Cleanup-Image /StartComponentCleanup

The last one reclaimed (4) packages and store cleanup recommended was: Yes

All others finished successfully. Going to reboot PC again and retry the sim. Rebooted PC and internet already once and was not able to get sim to load. The sim was working just last night beautifully. Have made no changes to it since then.

Rebooted PC then…

Started the sim it’s now giving me the update available screen. LOL! I’m already on the latest version 1.29.28.0

Provide Screenshot(s)/video(s) of the issue encountered:

N/A

Detailed steps to reproduce the issue encountered:

Just start sim and let it load

PC specs and/or peripheral set up if relevant:

See profile for full specs.

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

Event log error relating to ntdll.dll

Build Version # when you first started experiencing this issue:

1.29.28.0

:loudspeaker: For anyone who wants to contribute on this issue, Click on the button below to use this template:

Do you have the same issue if you follow the OP’s steps to reproduce it?

Provide extra information to complete the original description of the issue:

If relevant, provide additional screenshots/video:

If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:

2

The following are from the (4) from ‘Event log’ after CTD during loading…

Log Name: Application
Source: Application Error
Date: 11/19/2022 12:27:25 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-R1LTTJB
Description:
Faulting application name: FlightSimulator.exe, version: 1.29.28.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000006
Fault offset: 0x0000000000032c91
Faulting process id: 0xb78
Faulting application start time: 0x01d8fc54b2c857aa
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: cbd7e188-b81b-4d5f-9786-e25b1a58a09e
Faulting package full name: Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:



1000
0
2
100
0
0x80000000000000

42818


Application
DESKTOP-R1LTTJB



FlightSimulator.exe
1.29.28.0
00000000
ntdll.dll
10.0.19041.2130
b5ced1c6
c0000006
0000000000032c91
b78
01d8fc54b2c857aa
C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
cbd7e188-b81b-4d5f-9786-e25b1a58a09e
Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe
App

Log Name: Application
Source: Application Error
Date: 11/19/2022 1:24:04 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-R1LTTJB
Description:
Faulting application name: FlightSimulator.exe, version: 1.29.28.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000006
Fault offset: 0x0000000000032c91
Faulting process id: 0x2b24
Faulting application start time: 0x01d8fc5cedea40c2
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 95480b5d-3fa3-43de-9091-aceba6e52fe0
Faulting package full name: Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:



1000
0
2
100
0
0x80000000000000

42838


Application
DESKTOP-R1LTTJB



FlightSimulator.exe
1.29.28.0
00000000
ntdll.dll
10.0.19041.2130
b5ced1c6
c0000006
0000000000032c91
2b24
01d8fc5cedea40c2
C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
95480b5d-3fa3-43de-9091-aceba6e52fe0
Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe
App

Log Name: Application
Source: Application Error
Date: 11/19/2022 1:31:53 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-R1LTTJB
Description:
Faulting application name: FlightSimulator.exe, version: 1.29.28.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000006
Fault offset: 0x0000000000032c91
Faulting process id: 0x2160
Faulting application start time: 0x01d8fc5da36de6d2
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: e2d1d6b0-b486-42bc-b644-862238960cc5
Faulting package full name: Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:



1000
0
2
100
0
0x80000000000000

42840


Application
DESKTOP-R1LTTJB



FlightSimulator.exe
1.29.28.0
00000000
ntdll.dll
10.0.19041.2130
b5ced1c6
c0000006
0000000000032c91
2160
01d8fc5da36de6d2
C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
e2d1d6b0-b486-42bc-b644-862238960cc5
Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe
App

Log Name: Application
Source: Application Error
Date: 11/19/2022 1:51:53 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-R1LTTJB
Description:
Faulting application name: FlightSimulator.exe, version: 1.29.28.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.19041.2130, time stamp: 0xb5ced1c6
Exception code: 0xc0000005
Fault offset: 0x00000000000512c1
Faulting process id: 0x2f8c
Faulting application start time: 0x01d8fc60684f7cf9
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: fd0a89e4-42e9-4e4d-9e00-89fd16ee3852
Faulting package full name: Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Event Xml:



1000
0
2
100
0
0x80000000000000

42911


Application
DESKTOP-R1LTTJB



FlightSimulator.exe
1.29.28.0
00000000
ntdll.dll
10.0.19041.2130
b5ced1c6
c0000005
00000000000512c1
2f8c
01d8fc60684f7cf9
C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
C:\WINDOWS\SYSTEM32\ntdll.dll
fd0a89e4-42e9-4e4d-9e00-89fd16ee3852
Microsoft.FlightSimulator_1.29.28.0_x64__8wekyb3d8bbwe
App

End

3

Just to add…

The sim was running without issue last night and have added no content since these CTDs. Ran the following commands with admin rights…

Dism.exe /online /Cleanup-Image /checkhealth

Dism.exe /online /Cleanup-Image /scanhealth

Dism.exe /online /Cleanup-Image /Restorehealth

sfc /scannow

Dism.exe /Online /Cleanup-Image /AnalyzeComponentStore

Dism.exe /Online /Cleanup-Image /StartComponentCleanup

The last one reclaimed (4) packages and store cleanup recommended was: Yes

All others finished successfully. Going to reboot PC again and retry the sim. Rebooted PC and internet already once and was not able to get sim to load. The sim was working just last night beautifully. Have made no changes to it since then.

Getting weirder now…

Just rebooted PC and started the sim it’s now giving me the update available screen. LOL! I’m already on the latest version 1.29.28.0

4

I am also seeing the sim consistently CTD very soon after launching, even before the Asobo / MGS videos roll. Event viewer shows ntdll as the faulting module:

Faulting application name: FlightSimulator.exe, version: 1.29.29.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.22621.755, time stamp: 0x8a328c67
Exception code: 0xc0000005
Fault offset: 0x000000000001aeb6
Faulting process id: 0x0x7688
Faulting application start time: 0x0x1D8FC947207F370
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.29.29.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 6143e554-3ac2-40c7-9705-36df4da41173
Faulting package full name: Microsoft.FlightSimulator_1.29.29.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App

5

Update:

The sim finished doing it’s update (even though it was up to date LOL!) and afterwards started and ran without issue.

6

Update:

Thought I had this whipped but no. CTDs continued. But I did figure it out. Somehow the sim at start was saying it needed an update (even though I was on the latest version) anyhow after it completed it had in fact completely installed the sim in it’s default location (C:) even though I had already installed to D:

Exactly how Microsoft determined it needed to be installed again is beyond me.

Anyhow it left me with no choice but to remove everything and start fresh. Needless to say I was not happy.

7

Update:

Well this turned into quite a fiasco…

Once installed when I ran the sim I was greeted with the…essential update is needed blah…blah…blah…

Only option is to click ‘Ok’ which closes the sim. Start sim again and same message appears.

I have to say Asobo/Microsoft if there was one thing you need to get right that is the install needs to be simple and pain free. My install was not in the default location of C: but rather a separate drive (D: MSFS Simulator). I ended up doing a reinstall of the OS due to the sim not installing and giving repeated errors within the MS Store app while trying to install.

Chose to do an OS install while not losing apps.

Once the OS install was complete I downloaded the sim I moved it from C: to D: via the app config option. Started the sim and when greeted with the update screen and choice of folder destination chose my install location of (D: MSFS Simulator).

Now we wait…