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Are you using Developer Mode or made changes in it?
No
Have you disabled/removed all your mods and addons? If the issue still occurs with no mods and add-ons, please continue to report your issue. If not, please move this post to the User Support Hub.
No
Brief description of the issue:
CTD during the game starting, in the checking updates page. Use safe mode doesn’t work.
Here are the windows logs:
Faulting application name: FlightSimulator.exe, version: 1.37.19.0, time stamp: 0x00000000
Faulting module name: ntdll.dll, version: 10.0.22621.3733, time stamp: 0x67ca8829
Exception code: 0xc0000005
Fault offset: 0x0000000000033faa
Faulting process id: 0x0x3BF8
Faulting application start time: 0x0x1DAC309F3B06F65
Faulting application path: C:\Program Files\WindowsApps\Microsoft.FlightSimulator_1.37.19.0_x64__8wekyb3d8bbwe\FlightSimulator.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 0001d8d4-078c-485f-9e15-44081cdd58bc
Faulting package full name: Microsoft.FlightSimulator_1.37.19.0_x64__8wekyb3d8bbwe
Faulting package-relative application ID: App
Provide Screenshot(s)/video(s) of the issue encountered:
Detailed steps to reproduce the issue encountered:
Many issues may be due to an outdated graphics card. Please state your Graphics Card Driver Manufacturer (NVIDIA, Intel, AMD) and Version (Learn how to find your current graphics card driver version):
AMD software vision: 24.5.1 (5/8/2024), AMD RX 6700XT vision: 31.0.24033.1003
PC specs and peripheral set up:
If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons:
Fault bucket 1172466706782302456, type 5
Build Version # when you first started experiencing this issue:
For anyone who wants to contribute on this issue, Click on the button below to use this template:
Do you have the same issue if you follow the OP’s steps to reproduce it?
Provide extra information to complete the original description of the issue:
I located the file C:\Windows\System32\ntdll.dll and found it modified on 6/15/2024, that date matched the Windows update KB5039212 has applied.
If relevant, provide additional screenshots/video:
If on PC, Fault Bucket ID - Instructions here - Please type in just the Fault Bucket ID # rather than a screenshot for privacy reasons: